The anatomy of a sales configurator: An empirical study of 111 cases

Ebrahim Khalil Abbasi, Arnaud Hubaux, Mathieu Acher, Quentin Boucher, Patrick Heymans

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Résumé

Nowadays, mass customization has been embraced by a large portion of the industry. As a result, the web abounds with sales configurators that help customers tailor all kinds of goods and services to their specific needs. In many cases, configurators have become the single entry point for placing customer orders. As such, they are strategic components of companies' information systems and must meet stringent reliability, usability and evolvability requirements. However, the state of the art lacks guidelines and tools for efficiently engineering web sales configurators. To tackle this problem, empirical data on current practice is required. The first part of this paper reports on a systematic study of 111 web sales configurators along three essential dimensions: rendering of configuration options, constraint handling, and configuration process support. Based on this, the second part highlights good and bad practices in engineering web sales configurator. The reported quantitative and qualitative results open avenues for the elaboration of methodologies to (re-)engineer web sales configurators.

langue originaleAnglais
titreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Pages162-177
Nombre de pages16
Volume7908 LNCS
Les DOIs
Etat de la publicationPublié - 12 juil. 2013
Evénement25th Conference on Advanced Information Systems Engineering, CAiSE 2013 - Valencia, Espagne
Durée: 17 juin 201321 juin 2013

Série de publications

NomLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume7908 LNCS
ISSN (imprimé)03029743

Une conférence

Une conférence25th Conference on Advanced Information Systems Engineering, CAiSE 2013
PaysEspagne
La villeValencia
période17/06/1321/06/13

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