The anatomy of a sales configurator: An empirical study of 111 cases

Ebrahim Khalil Abbasi, Arnaud Hubaux, Mathieu Acher, Quentin Boucher, Patrick Heymans

Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

Abstract

Nowadays, mass customization has been embraced by a large portion of the industry. As a result, the web abounds with sales configurators that help customers tailor all kinds of goods and services to their specific needs. In many cases, configurators have become the single entry point for placing customer orders. As such, they are strategic components of companies' information systems and must meet stringent reliability, usability and evolvability requirements. However, the state of the art lacks guidelines and tools for efficiently engineering web sales configurators. To tackle this problem, empirical data on current practice is required. The first part of this paper reports on a systematic study of 111 web sales configurators along three essential dimensions: rendering of configuration options, constraint handling, and configuration process support. Based on this, the second part highlights good and bad practices in engineering web sales configurator. The reported quantitative and qualitative results open avenues for the elaboration of methodologies to (re-)engineer web sales configurators.

Original languageEnglish
Title of host publicationLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Pages162-177
Number of pages16
Volume7908 LNCS
DOIs
Publication statusPublished - 12 Jul 2013
Event25th Conference on Advanced Information Systems Engineering, CAiSE 2013 - Valencia, Spain
Duration: 17 Jun 201321 Jun 2013

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume7908 LNCS
ISSN (Print)03029743

Conference

Conference25th Conference on Advanced Information Systems Engineering, CAiSE 2013
CountrySpain
CityValencia
Period17/06/1321/06/13

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Keywords

  • Configuration
  • Empirical Study
  • Reverse Engineering
  • Survey
  • Variability
  • Web

Cite this

Abbasi, E. K., Hubaux, A., Acher, M., Boucher, Q., & Heymans, P. (2013). The anatomy of a sales configurator: An empirical study of 111 cases. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 7908 LNCS, pp. 162-177). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 7908 LNCS). https://doi.org/10.1007/978-3-642-38709-8_11