Proposals for the integration of interactive dashboards in business process monitoring to support resources allocation decisions

Research output: Contribution to journalArticle

Abstract

Most commonly used business process management systems are focused on the control-flow management. Regarding resource management, the modelling languages mainly focus on role-defined human resources allocation. At run-time, the resource allocation is managed at case level. To answer a need for more global resource management capabilities, we propose the integration of interactive dashboards in a resource-aware business process management platform. This framework, associated with a formal design methodology, offers global views on resource occupation and aims to enhance decision support regarding both human and non-human resource management at run-time.

Original languageEnglish
Pages (from-to)318-332
Number of pages15
JournalJournal of Decision Systems
Volume23
Issue number3
Early online date19 May 2014
DOIs
Publication statusPublished - 3 Jul 2014

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Keywords

  • business process management
  • decision support systems
  • interactive dashboard
  • resource management
  • resource monitoring

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