Abstract
Most commonly used business process management systems are focused on the control-flow management. Regarding resource management, the modelling languages mainly focus on role-defined human resources allocation. At run-time, the resource allocation is managed at case level. To answer a need for more global resource management capabilities, we propose the integration of interactive dashboards in a resource-aware business process management platform. This framework, associated with a formal design methodology, offers global views on resource occupation and aims to enhance decision support regarding both human and non-human resource management at run-time.
| Original language | English |
|---|---|
| Pages (from-to) | 318-332 |
| Number of pages | 15 |
| Journal | Journal of Decision Systems |
| Volume | 23 |
| Issue number | 3 |
| Early online date | 19 May 2014 |
| DOIs | |
| Publication status | Published - 3 Jul 2014 |
Keywords
- business process management
- decision support systems
- interactive dashboard
- resource management
- resource monitoring