Proposals for the integration of interactive dashboards in business process monitoring to support resources allocation decisions

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Résumé

Most commonly used business process management systems are focused on the control-flow management. Regarding resource management, the modelling languages mainly focus on role-defined human resources allocation. At run-time, the resource allocation is managed at case level. To answer a need for more global resource management capabilities, we propose the integration of interactive dashboards in a resource-aware business process management platform. This framework, associated with a formal design methodology, offers global views on resource occupation and aims to enhance decision support regarding both human and non-human resource management at run-time.

langue originaleAnglais
Pages (de - à)318-332
Nombre de pages15
journalJournal of Decision Systems
Volume23
Numéro de publication3
Date de mise en ligne précoce19 mai 2014
Les DOIs
Etat de la publicationPublié - 3 juil. 2014

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