What Stakeholders Will or Won't Say: A Theoretical and Empirical Study of Topic Importance in Requirements Engineering Elicitation Interviews

Résultats de recherche: Contribution à un journal/une revueArticle

Résumé

Interviewing stakeholders is a way to elicit information about requirements for a system-to-be. A difficulty when preparing such elicitation interviews is to select the topics to discuss, so as to avoid missing important information. Stakeholders may spontaneously share information on some topics, but remain silent on others, unless asked explicitly. We propose the Elicitation Topic Map (ETM) to help engineers in preparing interviews. ETM is a diagram showing topics that may be discussed during interviews, and shows how likely stakeholders discuss each of these topics spontaneously. If a topic is less likely to be discussed spontaneously, then this suggests that engineers may want to prepare questions on it, before the interview. ETM was produced through theoretical and empirical research. The theoretical part consisted of identifying topic sets based on a conceptual model of communication context, grounded in philosophy, artificial intelligence, and computer science. The empirical part involved interviews with requirements engineering professionals to identify the topic sets and topics in each set, surveys of business people in order to evaluate how likely they would spontaneously share information about topics, and evaluations of how likely students would share information about each topic, when asked about requirements for social network websites.
langue originaleAnglais
Pages (de - à) 61–81
Nombre de pages20
journalInformation Systems
Volume46
Date de mise en ligne précoce2 juin 2014
Les DOIs
étatPublié - nov. 2014

Empreinte digitale

Requirements engineering
Engineers
Computer science
Artificial intelligence
Websites
Students
Communication
Industry

Citer ceci

@article{4e7859734eee4e70b9d4644e768cea6f,
title = "What Stakeholders Will or Won't Say: A Theoretical and Empirical Study of Topic Importance in Requirements Engineering Elicitation Interviews",
abstract = "Interviewing stakeholders is a way to elicit information about requirements for a system-to-be. A difficulty when preparing such elicitation interviews is to select the topics to discuss, so as to avoid missing important information. Stakeholders may spontaneously share information on some topics, but remain silent on others, unless asked explicitly. We propose the Elicitation Topic Map (ETM) to help engineers in preparing interviews. ETM is a diagram showing topics that may be discussed during interviews, and shows how likely stakeholders discuss each of these topics spontaneously. If a topic is less likely to be discussed spontaneously, then this suggests that engineers may want to prepare questions on it, before the interview. ETM was produced through theoretical and empirical research. The theoretical part consisted of identifying topic sets based on a conceptual model of communication context, grounded in philosophy, artificial intelligence, and computer science. The empirical part involved interviews with requirements engineering professionals to identify the topic sets and topics in each set, surveys of business people in order to evaluate how likely they would spontaneously share information about topics, and evaluations of how likely students would share information about each topic, when asked about requirements for social network websites.",
keywords = "Requirements Engineering, Elicitation, Interviews, Context, Topic Map, Quantitative Study, Social Networks",
author = "Corentin Burnay and Ivan Jureta and St{\'e}phane Faulkner",
year = "2014",
month = "11",
doi = "10.1016/j.is.2014.05.006",
language = "English",
volume = "46",
pages = "61–81",
journal = "Information Systems",
issn = "0306-4379",
publisher = "Elsevier Limited",

}

TY - JOUR

T1 - What Stakeholders Will or Won't Say

T2 - A Theoretical and Empirical Study of Topic Importance in Requirements Engineering Elicitation Interviews

AU - Burnay, Corentin

AU - Jureta, Ivan

AU - Faulkner, Stéphane

PY - 2014/11

Y1 - 2014/11

N2 - Interviewing stakeholders is a way to elicit information about requirements for a system-to-be. A difficulty when preparing such elicitation interviews is to select the topics to discuss, so as to avoid missing important information. Stakeholders may spontaneously share information on some topics, but remain silent on others, unless asked explicitly. We propose the Elicitation Topic Map (ETM) to help engineers in preparing interviews. ETM is a diagram showing topics that may be discussed during interviews, and shows how likely stakeholders discuss each of these topics spontaneously. If a topic is less likely to be discussed spontaneously, then this suggests that engineers may want to prepare questions on it, before the interview. ETM was produced through theoretical and empirical research. The theoretical part consisted of identifying topic sets based on a conceptual model of communication context, grounded in philosophy, artificial intelligence, and computer science. The empirical part involved interviews with requirements engineering professionals to identify the topic sets and topics in each set, surveys of business people in order to evaluate how likely they would spontaneously share information about topics, and evaluations of how likely students would share information about each topic, when asked about requirements for social network websites.

AB - Interviewing stakeholders is a way to elicit information about requirements for a system-to-be. A difficulty when preparing such elicitation interviews is to select the topics to discuss, so as to avoid missing important information. Stakeholders may spontaneously share information on some topics, but remain silent on others, unless asked explicitly. We propose the Elicitation Topic Map (ETM) to help engineers in preparing interviews. ETM is a diagram showing topics that may be discussed during interviews, and shows how likely stakeholders discuss each of these topics spontaneously. If a topic is less likely to be discussed spontaneously, then this suggests that engineers may want to prepare questions on it, before the interview. ETM was produced through theoretical and empirical research. The theoretical part consisted of identifying topic sets based on a conceptual model of communication context, grounded in philosophy, artificial intelligence, and computer science. The empirical part involved interviews with requirements engineering professionals to identify the topic sets and topics in each set, surveys of business people in order to evaluate how likely they would spontaneously share information about topics, and evaluations of how likely students would share information about each topic, when asked about requirements for social network websites.

KW - Requirements Engineering

KW - Elicitation

KW - Interviews

KW - Context

KW - Topic Map

KW - Quantitative Study

KW - Social Networks

U2 - 10.1016/j.is.2014.05.006

DO - 10.1016/j.is.2014.05.006

M3 - Article

VL - 46

SP - 61

EP - 81

JO - Information Systems

JF - Information Systems

SN - 0306-4379

ER -