Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3

Résultats de recherche: Contribution dans un livre/un catalogue/un rapport/dans les actes d'une conférenceArticle dans les actes d'une conférence/un colloque

Résumé

 Many organizations providing it services try to be serviceoriented at the business layer and at the it layer. To do so, these organizations follow a service-orientation for their management and business processes while working with a service-oriented system (sos). This should improve, i.a., their work organization during the service implementation projects and the exchange of information between the stakeholders. However, a very few papers bring solutions for aligning an it service management (itsm) framework –which represents the business layer– with a service implementation methodology –which stands for the it level. In this paper, we detail the Papazoglou’s service design and development methodology in order to align it with itil v.3, which is probably the most used itsm framework. This work should help the staff of companies respecting the itil v.3 best practices and owing an sos in their communication and in their project management, leading to the implementation and the composition of services.

langueAnglais
titreProceedings of the 6th International Conference on Exploring Service Science 2015
Sous-titreIESS 1.5
EditeurSpringer Verlag
Pages123-138
Nombre de pages16
Volume201
ISBN (imprimé)9783319149790
Les DOIs
étatPublié - 2015
Evénement6th International Conference on Exploring Services Science, IESS 2015 - Porto, Portugal
Durée: 4 févr. 20156 févr. 2015

Série de publications

NomLecture Notes in Business Information Processing
Volume201
ISSN (imprimé)18651348

Une conférence

Une conférence6th International Conference on Exploring Services Science, IESS 2015
PaysPortugal
La villePorto
période4/02/156/02/15

Empreinte digitale

Design and development
Methodology
Alignment
Service-oriented
IT services
Design
Industry
Service management
Service orientation
Best practice
Staff
Communication
Stakeholders
Service design
Work organization
Management process
Service development
Business process
Project management
Service Management

mots-clés

    Citer ceci

    Verlaine, B., Jureta, I., & Faulkner, S. (2015). Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3. Dans Proceedings of the 6th International Conference on Exploring Service Science 2015: IESS 1.5 (Vol 201, p. 123-138). (Lecture Notes in Business Information Processing; Vol 201). Springer Verlag. DOI: 10.1007/978-3-319-14980-6_10
    Verlaine, Bertrand ; Jureta, Ivan ; Faulkner, StéPhane. / Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3. Proceedings of the 6th International Conference on Exploring Service Science 2015: IESS 1.5. Vol 201 Springer Verlag, 2015. p. 123-138 (Lecture Notes in Business Information Processing).
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    abstract = " Many organizations providing it services try to be serviceoriented at the business layer and at the it layer. To do so, these organizations follow a service-orientation for their management and business processes while working with a service-oriented system (sos). This should improve, i.a., their work organization during the service implementation projects and the exchange of information between the stakeholders. However, a very few papers bring solutions for aligning an it service management (itsm) framework –which represents the business layer– with a service implementation methodology –which stands for the it level. In this paper, we detail the Papazoglou’s service design and development methodology in order to align it with itil v.3, which is probably the most used itsm framework. This work should help the staff of companies respecting the itil v.3 best practices and owing an sos in their communication and in their project management, leading to the implementation and the composition of services.",
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    Verlaine, B, Jureta, I & Faulkner, S 2015, Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3. Dans Proceedings of the 6th International Conference on Exploring Service Science 2015: IESS 1.5. VOL. 201, Lecture Notes in Business Information Processing, VOL. 201, Springer Verlag, p. 123-138, 6th International Conference on Exploring Services Science, IESS 2015, Porto, Portugal, 4/02/15. DOI: 10.1007/978-3-319-14980-6_10

    Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3. / Verlaine, Bertrand; Jureta, Ivan; Faulkner, StéPhane.

    Proceedings of the 6th International Conference on Exploring Service Science 2015: IESS 1.5. Vol 201 Springer Verlag, 2015. p. 123-138 (Lecture Notes in Business Information Processing; Vol 201).

    Résultats de recherche: Contribution dans un livre/un catalogue/un rapport/dans les actes d'une conférenceArticle dans les actes d'une conférence/un colloque

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    AB -  Many organizations providing it services try to be serviceoriented at the business layer and at the it layer. To do so, these organizations follow a service-orientation for their management and business processes while working with a service-oriented system (sos). This should improve, i.a., their work organization during the service implementation projects and the exchange of information between the stakeholders. However, a very few papers bring solutions for aligning an it service management (itsm) framework –which represents the business layer– with a service implementation methodology –which stands for the it level. In this paper, we detail the Papazoglou’s service design and development methodology in order to align it with itil v.3, which is probably the most used itsm framework. This work should help the staff of companies respecting the itil v.3 best practices and owing an sos in their communication and in their project management, leading to the implementation and the composition of services.

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    Verlaine B, Jureta I, Faulkner S. Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3. Dans Proceedings of the 6th International Conference on Exploring Service Science 2015: IESS 1.5. Vol 201. Springer Verlag. 2015. p. 123-138. (Lecture Notes in Business Information Processing). Disponible �, DOI: 10.1007/978-3-319-14980-6_10