Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3

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Résumé

 Many organizations providing it services try to be serviceoriented at the business layer and at the it layer. To do so, these organizations follow a service-orientation for their management and business processes while working with a service-oriented system (sos). This should improve, i.a., their work organization during the service implementation projects and the exchange of information between the stakeholders. However, a very few papers bring solutions for aligning an it service management (itsm) framework –which represents the business layer– with a service implementation methodology –which stands for the it level. In this paper, we detail the Papazoglou’s service design and development methodology in order to align it with itil v.3, which is probably the most used itsm framework. This work should help the staff of companies respecting the itil v.3 best practices and owing an sos in their communication and in their project management, leading to the implementation and the composition of services.

langue originaleAnglais
titreProceedings of the 6th International Conference on Exploring Service Science 2015
Sous-titreIESS 1.5
EditeurSpringer Verlag
Pages123-138
Nombre de pages16
Volume201
ISBN (imprimé)9783319149790
Les DOIs
Etat de la publicationPublié - 2015
Evénement6th International Conference on Exploring Services Science, IESS 2015 - Porto, Portugal
Durée: 4 févr. 20156 févr. 2015

Série de publications

NomLecture Notes in Business Information Processing
Volume201
ISSN (imprimé)18651348

Une conférence

Une conférence6th International Conference on Exploring Services Science, IESS 2015
PaysPortugal
La villePorto
période4/02/156/02/15

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  • Activités

    • 1 Participation à une conférence, un congrès

    6th International Conference on Exploring Services Science, IESS 2015

    Bertrand Verlaine (Orateur)

    4 févr. 20156 févr. 2015

    Activité: Types de Participation ou d'organisation d'un événementParticipation à une conférence, un congrès

    Thèses de l'étudiant

    A Service-oriented Approach to Business and Information Technology Alignment: Foundations, Models, and Tools

    Author: Verlaine, B., 8 juin 2016

    Superviseur: Faulkner, S. (Promoteur), Jureta, I. (Jury), Habra, N. (Jury), Dubois, É. (Jury), Kolp, M. (Jury) & Castiaux, A. (Président)

    Thèse de l'étudiant: Doc typesDocteur en Sciences économiques et de gestion

    Contient cette citation

    Verlaine, B., Jureta, I., & Faulkner, S. (2015). Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3. Dans Proceedings of the 6th International Conference on Exploring Service Science 2015: IESS 1.5 (Vol 201, p. 123-138). (Lecture Notes in Business Information Processing; Vol 201). Springer Verlag. https://doi.org/10.1007/978-3-319-14980-6_10