Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3

Résultats de recherche: Contribution dans un livre/un catalogue/un rapport/dans les actes d'une conférenceArticle dans les actes d'une conférence/un colloque

28 Downloads (Pure)

Résumé

 Many organizations providing it services try to be serviceoriented at the business layer and at the it layer. To do so, these organizations follow a service-orientation for their management and business processes while working with a service-oriented system (sos). This should improve, i.a., their work organization during the service implementation projects and the exchange of information between the stakeholders. However, a very few papers bring solutions for aligning an it service management (itsm) framework –which represents the business layer– with a service implementation methodology –which stands for the it level. In this paper, we detail the Papazoglou’s service design and development methodology in order to align it with itil v.3, which is probably the most used itsm framework. This work should help the staff of companies respecting the itil v.3 best practices and owing an sos in their communication and in their project management, leading to the implementation and the composition of services.

langue originaleAnglais
titreProceedings of the 6th International Conference on Exploring Service Science 2015
Sous-titreIESS 1.5
EditeurSpringer Verlag
Pages123-138
Nombre de pages16
Volume201
ISBN (imprimé)9783319149790
Les DOIs
étatPublié - 2015
Evénement6th International Conference on Exploring Services Science, IESS 2015 - Porto, Portugal
Durée: 4 févr. 20156 févr. 2015

Série de publications

NomLecture Notes in Business Information Processing
Volume201
ISSN (imprimé)18651348

Une conférence

Une conférence6th International Conference on Exploring Services Science, IESS 2015
PaysPortugal
La villePorto
période4/02/156/02/15

Empreinte digitale

Service-oriented
Alignment
Methodology
Industry
Service Management
Project management
Project Management
Best Practice
Business Process
Design
Design and development
IT services
Communication
Chemical analysis
Service management

Citer ceci

Verlaine, B., Jureta, I., & Faulkner, S. (2015). Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3. Dans Proceedings of the 6th International Conference on Exploring Service Science 2015: IESS 1.5 (Vol 201, p. 123-138). (Lecture Notes in Business Information Processing; Vol 201). Springer Verlag. https://doi.org/10.1007/978-3-319-14980-6_10
Verlaine, Bertrand ; Jureta, Ivan ; Faulkner, StéPhane. / Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3. Proceedings of the 6th International Conference on Exploring Service Science 2015: IESS 1.5. Vol 201 Springer Verlag, 2015. p. 123-138 (Lecture Notes in Business Information Processing).
@inproceedings{a171326de70b4dbf9623d243e42a5a86,
title = "Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3",
abstract = " Many organizations providing it services try to be serviceoriented at the business layer and at the it layer. To do so, these organizations follow a service-orientation for their management and business processes while working with a service-oriented system (sos). This should improve, i.a., their work organization during the service implementation projects and the exchange of information between the stakeholders. However, a very few papers bring solutions for aligning an it service management (itsm) framework –which represents the business layer– with a service implementation methodology –which stands for the it level. In this paper, we detail the Papazoglou’s service design and development methodology in order to align it with itil v.3, which is probably the most used itsm framework. This work should help the staff of companies respecting the itil v.3 best practices and owing an sos in their communication and in their project management, leading to the implementation and the composition of services.",
keywords = "Enterprise architecture, It service management, ITIL v3, Service implementation methodology, Service-oriented paradigm",
author = "Bertrand Verlaine and Ivan Jureta and St{\'e}Phane Faulkner",
year = "2015",
doi = "10.1007/978-3-319-14980-6_10",
language = "English",
isbn = "9783319149790",
volume = "201",
series = "Lecture Notes in Business Information Processing",
publisher = "Springer Verlag",
pages = "123--138",
booktitle = "Proceedings of the 6th International Conference on Exploring Service Science 2015",
address = "Germany",

}

Verlaine, B, Jureta, I & Faulkner, S 2015, Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3. Dans Proceedings of the 6th International Conference on Exploring Service Science 2015: IESS 1.5. VOL. 201, Lecture Notes in Business Information Processing, VOL. 201, Springer Verlag, p. 123-138, 6th International Conference on Exploring Services Science, IESS 2015, Porto, Portugal, 4/02/15. https://doi.org/10.1007/978-3-319-14980-6_10

Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3. / Verlaine, Bertrand; Jureta, Ivan; Faulkner, StéPhane.

Proceedings of the 6th International Conference on Exploring Service Science 2015: IESS 1.5. Vol 201 Springer Verlag, 2015. p. 123-138 (Lecture Notes in Business Information Processing; Vol 201).

Résultats de recherche: Contribution dans un livre/un catalogue/un rapport/dans les actes d'une conférenceArticle dans les actes d'une conférence/un colloque

TY - GEN

T1 - Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3

AU - Verlaine, Bertrand

AU - Jureta, Ivan

AU - Faulkner, StéPhane

PY - 2015

Y1 - 2015

N2 -  Many organizations providing it services try to be serviceoriented at the business layer and at the it layer. To do so, these organizations follow a service-orientation for their management and business processes while working with a service-oriented system (sos). This should improve, i.a., their work organization during the service implementation projects and the exchange of information between the stakeholders. However, a very few papers bring solutions for aligning an it service management (itsm) framework –which represents the business layer– with a service implementation methodology –which stands for the it level. In this paper, we detail the Papazoglou’s service design and development methodology in order to align it with itil v.3, which is probably the most used itsm framework. This work should help the staff of companies respecting the itil v.3 best practices and owing an sos in their communication and in their project management, leading to the implementation and the composition of services.

AB -  Many organizations providing it services try to be serviceoriented at the business layer and at the it layer. To do so, these organizations follow a service-orientation for their management and business processes while working with a service-oriented system (sos). This should improve, i.a., their work organization during the service implementation projects and the exchange of information between the stakeholders. However, a very few papers bring solutions for aligning an it service management (itsm) framework –which represents the business layer– with a service implementation methodology –which stands for the it level. In this paper, we detail the Papazoglou’s service design and development methodology in order to align it with itil v.3, which is probably the most used itsm framework. This work should help the staff of companies respecting the itil v.3 best practices and owing an sos in their communication and in their project management, leading to the implementation and the composition of services.

KW - Enterprise architecture

KW - It service management

KW - ITIL v3

KW - Service implementation methodology

KW - Service-oriented paradigm

UR - http://www.scopus.com/inward/record.url?scp=84921957470&partnerID=8YFLogxK

U2 - 10.1007/978-3-319-14980-6_10

DO - 10.1007/978-3-319-14980-6_10

M3 - Conference contribution

SN - 9783319149790

VL - 201

T3 - Lecture Notes in Business Information Processing

SP - 123

EP - 138

BT - Proceedings of the 6th International Conference on Exploring Service Science 2015

PB - Springer Verlag

ER -

Verlaine B, Jureta I, Faulkner S. Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3. Dans Proceedings of the 6th International Conference on Exploring Service Science 2015: IESS 1.5. Vol 201. Springer Verlag. 2015. p. 123-138. (Lecture Notes in Business Information Processing). https://doi.org/10.1007/978-3-319-14980-6_10