Social learning in multimedia: main insights from seven case studies of digital cities

This article is based on a research conducted by CITA at the University of Namur on social learning aspects of digital cities. The social learning approach focuses on the negotiation and interaction processes between suppliers and users, on the representation of the user by the supplier and on the user's appropriation of the technology. But this approach tries also to stress the lessons learned by the actors of the shaping process of the technology and by the researchers.

In this paper, we will develop a major aspect of social learning which concerns the representation of the user and the configuration of the user in seven case studies on digital cities.