Reexamining e-participation: systematic literature review on citizen participation in e-government service delivery

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Résumé

E-government is becoming a mature research field thanks to the proliferation of papers about this changing paradigm. Among this research, the participation of citizens in e-government is a topic that has particularly stimulated numerous discussions. This participation (referred to as “e-participation”) is often reduced to the democratic participation of citizens in decision-making and policy design (or “e-democracy”). However, this paper aims at reexamining the scope of e-participation by considering the under-investigated field of citizen participation in e-government service delivery. This participation can take place as the co-design and co-execution of these services. In order to examine the existing body of knowledge of the field, we conduct a Systematic Literature Review followed by a template analysis of the selected papers. This analysis allows us determining avenues for further research in this area about the following research themes: stakeholders involved, organizational and motivational pre-conditions, participation methods and outcomes of participation.

langue originaleAnglais
titreAMCIS 2017 - America's Conference on Information Systems
Sous-titreA Tradition of Innovation
EditeurAmericas Conference on Information Systems
ISBN (Electronique)9780996683142
Etat de la publicationPublié - 2017
EvénementAmerica�s Conference on Information Systems: A Tradition of Innovation, AMCIS 2017 - Boston, États-Unis
Durée: 10 août 201712 août 2017

Série de publications

NomAMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation
Volume2017-August

Une conférence

Une conférenceAmerica�s Conference on Information Systems: A Tradition of Innovation, AMCIS 2017
PaysÉtats-Unis
La villeBoston
période10/08/1712/08/17

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