BeCoDigital – Digital Co-Creation of Public Services with Citizens: Understanding Pre-Conditions, Technologies, and Outcomes

This article presents the research objectives, methods, and expected outcomes of the BeCoDigital project. The objective of this project is to develop and validate a practical roadmap to guide the implementation of digital co-creation methods. In the context of BeCoDigital, co-creation is defined as an exchange of knowledge and resources among citizens, the government, and other stakeholders that aims to improve the delivery of public services. To achieve its objective, the project studies (1) the pre-conditions of digital co-creation participants, (2) the complementarity between methods and the challenges of interaction between participants and processing of the information resulting from these methods, and (3) the outcomes of digital co-creation. This article focuses on the second area. It details the proposal of creating a modelling framework to study the complementarity of methods, and of using artificial intelligence as a tool to process the co-creation information and provide a personalized feedback to participants.