A conceptual modelling of the key components and relations of service systems

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Résumé

A conceptual model helps to know, understand, communicate and make simulations on the kind of objects that it represents. Although the main concepts of service science have been deeply discussed by many authors, their conceptual modelling is lacking. Therefore, in this paper, we progressively model the concept of service system, which is incontestably the fundamental element of service science. We define and depict the generic components of service systems as well as the relations between them. We also apply the recursion principle in order to model more complex service systems, i.e., service systems composed of other services systems. The key contribution of this work, i.e., the conceptual model of a generic service system, will help researchers and practitioners to argue on service systems as well as on their key components and relations.

langue originaleAnglais
titreExploring Services Science - 8th International Conference, IESS 2017, Proceedings
rédacteurs en chefMonica Dragoicea, Maurizio Cavallari, Stefano Za
EditeurSpringer Verlag
Pages115-130
Nombre de pages16
Volume279
ISBN (imprimé)9783319569246
Les DOIs
Etat de la publicationPublié - 2017
Evénement8th International Conference on Exploring Service Science, IESS 2017 - Rome, Italie
Durée: 24 mai 201726 mai 2017

Série de publications

NomLecture Notes in Business Information Processing
Volume279
ISSN (imprimé)18651348

Une conférence

Une conférence8th International Conference on Exploring Service Science, IESS 2017
PaysItalie
La villeRome
période24/05/1726/05/17

    Empreinte digitale

Contient cette citation

Verlaine, B. (2017). A conceptual modelling of the key components and relations of service systems. Dans M. Dragoicea, M. Cavallari, & S. Za (eds.), Exploring Services Science - 8th International Conference, IESS 2017, Proceedings (Vol 279, p. 115-130). (Lecture Notes in Business Information Processing; Vol 279). Springer Verlag. https://doi.org/10.1007/978-3-319-56925-3_10