TY - GEN
T1 - A conceptual modelling of the key components and relations of service systems
AU - Verlaine, Bertrand
N1 - Publisher Copyright:
© Springer International Publishing AG 2017.
Copyright:
Copyright 2017 Elsevier B.V., All rights reserved.
PY - 2017
Y1 - 2017
N2 - A conceptual model helps to know, understand, communicate and make simulations on the kind of objects that it represents. Although the main concepts of service science have been deeply discussed by many authors, their conceptual modelling is lacking. Therefore, in this paper, we progressively model the concept of service system, which is incontestably the fundamental element of service science. We define and depict the generic components of service systems as well as the relations between them. We also apply the recursion principle in order to model more complex service systems, i.e., service systems composed of other services systems. The key contribution of this work, i.e., the conceptual model of a generic service system, will help researchers and practitioners to argue on service systems as well as on their key components and relations.
AB - A conceptual model helps to know, understand, communicate and make simulations on the kind of objects that it represents. Although the main concepts of service science have been deeply discussed by many authors, their conceptual modelling is lacking. Therefore, in this paper, we progressively model the concept of service system, which is incontestably the fundamental element of service science. We define and depict the generic components of service systems as well as the relations between them. We also apply the recursion principle in order to model more complex service systems, i.e., service systems composed of other services systems. The key contribution of this work, i.e., the conceptual model of a generic service system, will help researchers and practitioners to argue on service systems as well as on their key components and relations.
KW - Conceptual model
KW - Recursion principle
KW - Service science
KW - Service system
KW - Service system modelling
KW - Service-dominant logic
UR - http://www.scopus.com/inward/record.url?scp=85018641525&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-56925-3_10
DO - 10.1007/978-3-319-56925-3_10
M3 - Conference contribution
SN - 9783319569246
VL - 279
T3 - Lecture Notes in Business Information Processing
SP - 115
EP - 130
BT - Exploring Services Science - 8th International Conference, IESS 2017, Proceedings
A2 - Dragoicea, Monica
A2 - Cavallari, Maurizio
A2 - Za, Stefano
PB - Springer Verlag
T2 - 8th International Conference on Exploring Service Science, IESS 2017
Y2 - 24 May 2017 through 26 May 2017
ER -