TY - JOUR
T1 - A bricolage perspective on service innovation
AU - Witell, Lars
AU - Gebauer, Heiko
AU - Jaakkola, Elina
AU - Hammedi, Wafa
AU - Patricio, Lia
AU - Perks, Helen
PY - 2017/10/1
Y1 - 2017/10/1
N2 - Service innovation is often viewed as a process of accessing the necessary resources, (re)combining them, and converting them into new services. The current knowledge on success factors for service innovation, such as formalized new service development (NSD) processes, predominantly comes from studying large firms with a relatively stable resource base. However, this neglect situations in which organizations face severe resource constraints. This paper argues that under such constraints, a formalized new service development process could be counter-productive and a bricolage perspective might better explain service innovation in resource-constrained environments. In this conceptual paper, we propose that four critical bricolage capabilities (addressing resource scarcity actively, making do with what is available, improvising when recombining resources, and networking with external partners) influence service innovation outcomes. Empirical illustrations from five organizations substantiate our conceptual development. Our discussion leads to a framework and four testable propositions that can guide further service research.
AB - Service innovation is often viewed as a process of accessing the necessary resources, (re)combining them, and converting them into new services. The current knowledge on success factors for service innovation, such as formalized new service development (NSD) processes, predominantly comes from studying large firms with a relatively stable resource base. However, this neglect situations in which organizations face severe resource constraints. This paper argues that under such constraints, a formalized new service development process could be counter-productive and a bricolage perspective might better explain service innovation in resource-constrained environments. In this conceptual paper, we propose that four critical bricolage capabilities (addressing resource scarcity actively, making do with what is available, improvising when recombining resources, and networking with external partners) influence service innovation outcomes. Empirical illustrations from five organizations substantiate our conceptual development. Our discussion leads to a framework and four testable propositions that can guide further service research.
KW - Bricolage
KW - Capabilities
KW - Entrepreneurship
KW - Resource-constrained environments
KW - Service innovation
KW - Social innovation
UR - http://www.scopus.com/inward/record.url?scp=85016416932&partnerID=8YFLogxK
U2 - 10.1016/j.jbusres.2017.03.021
DO - 10.1016/j.jbusres.2017.03.021
M3 - Article
AN - SCOPUS:85016416932
SN - 0148-2963
VL - 79
SP - 290
EP - 298
JO - Journal of Business Research
JF - Journal of Business Research
ER -