Abstract
In order to correct commercial lawsuit in the commercial electronic exchanges. The online dispute resolution (ODR) providers propose a rapid alternative. They are create like platform of mediation, online, allow the both parties to explain their complaints with a mediator of their choice. Currently differents prototypes exist especially in North America.First of all, the dissertation define the notion of online dispute resolution. Afterwards, the paper define operations and stages of a online resolution process. Finally, the coursework draw up a comparison argumented which a few platforms point of view conviviality, accessibility or the security who support these systems.
Keywords : Alternative Dispute Resolution (ADR), Online Dispute Resolution (ODR), Negociation, Mediation, Arbitration, ODR platform.
Date of Award | 2002 |
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Original language | French |
Supervisor | Claire Lobet-Maris (Supervisor) |