AbstractIn this research we analyse collective work in emergency situations. We use a qualitative methodology developed for emergency exercises analysis. The methodology is a collaborative one, involving a team of specialized observers. Each of them collects video data in one of the different “sites” involved (e.g. field, the crisis center(s), expert cells, …) or on one crisis management activity. Using a situated approach, the methodology gives us the opportunity to better understand the individual and organizational dynamics of crisis management organisations. The data analysis highlights different tensions in emergency organizations. Moreover, we identify levers which enable actors to manage these tensions. These levers are part of the articulation work and are found in three central dimensions : structures, interactions, and sensemaking.
|Date of Award||12 Oct 2009|
|Supervisor||Jean-Marie JACQUES (Supervisor), Alain Vas (President), Anne WALLEMACQ (Jury), Marie-Christine Therrien (Jury) & Benoit Journé (Jury)|
La coordination en situation d'urgence: une approche située.
Latiers, M. (Author). 12 Oct 2009
Student thesis: Doc types › Doctor of Economics and Business Management