Factors influencing the adoption of welcoming service-robots in bank

  • Julien Rossion

Student thesis: Master typesMaster in Management Professional focus in Business Analysis & Integration


This master thesis aims to provide a comprehensive assessment of the potential of welcoming
service-robots in bank by comparing two different technology acceptance models that will help both
researchers and practitioners to better understand this new trend and help the latter to successfully
implement them in their branches.
Date of Award2021
Original languageEnglish
Awarding Institution
  • University of Namur
SupervisorWafa Hammedi (Supervisor)


  • Service-robot
  • Bank

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