User-Experience in Business Intelligence: A Quality Construct and Model to Design Supportive BI Dashboards

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Business Intelligence (BI) intends to provide business managers with timely information about their company. Considerable research effort has been devoted to the modeling and specification of BI systems, with the objective to improve the quality of resulting BI output and decrease the risk of BI projects failure. In this paper, we focus on the specification and modeling of one component of the BI architecture: the dashboards. These are the interface between the whole BI system and end-users, and received smaller attention from the scientific community. We report preliminary results from an Action-Research project conducted since February 2019 with three Belgian companies. Our contribution is threefold: (i) we introduce BIXM, an extension of the existing Business Intelligence Model (BIM) that accounts for BI user-experience aspects, (ii) we propose a quality framework for BI dashboards and (iii) we review existing BI modeling notations and map them to our quality framework as a way to identify existing gaps in the literature.

Original languageEnglish
Title of host publicationResearch Challenges in Information Science
Subtitle of host publication14th International Conference, RCIS 2020, Proceedings
EditorsFabiano Dalpiaz, Jelena Zdravkovic, Pericles Loucopoulos
Number of pages17
ISBN (Print)9783030503154
Publication statusPublished - 1 Jan 2020
Event14th International Conference on Research Challenges in Information Sciences, RCIS 2020 - Limassol, Cyprus
Duration: 23 Sept 202025 Sept 2020

Publication series

NameLecture Notes in Business Information Processing
Volume385 LNBIP
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356


Conference14th International Conference on Research Challenges in Information Sciences, RCIS 2020


  • Business Intelligence
  • Business Intelligence Model (BIM)
  • Dashboards
  • Non-functional requirements
  • Requirements Engineering

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