Trust in requirements elicitation: How does it build, and why does it matter to Requirements Engineers?

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Abstract

Elicitation is a process during Requirements Engineering (RE) which intends to identify requirements and information about a system and its domain. It relies heavily on communications and interactions between engineers and stakeholders. One significant variable inuencing the effectiveness of such communication is Trust. While this very idea has been widely covered in manyfields of research, little attention has been paid in RE to the potential influence of trust on the elicitation effort, and therefore on the overall RE success. This paper intends to fill in this gap by providing a first empirical study on the impact of trust during requirements elicitation and by proposing a first definition of trust in the engineers and trust in the stakeholders during RE.

Original languageEnglish
Title of host publication32nd Annual ACM Symposium on Applied Computing, SAC 2017
PublisherACM Press
Pages1094-1101
Number of pages8
VolumePart F128005
ISBN (Electronic)9781450344869
DOIs
Publication statusPublished - 3 Apr 2017
Event32nd Annual ACM Symposium on Applied Computing, SAC 2017 - Marrakesh, Morocco
Duration: 4 Apr 20176 Apr 2017

Publication series

NameProceedings of the Symposium on Applied Computing - SAC '17

Conference

Conference32nd Annual ACM Symposium on Applied Computing, SAC 2017
CountryMorocco
CityMarrakesh
Period4/04/176/04/17

Keywords

  • Elicitation
  • Empirical study
  • Engineers
  • Stakeholders
  • Trust

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