Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3

Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

37 Downloads (Pure)

Abstract

 Many organizations providing it services try to be serviceoriented at the business layer and at the it layer. To do so, these organizations follow a service-orientation for their management and business processes while working with a service-oriented system (sos). This should improve, i.a., their work organization during the service implementation projects and the exchange of information between the stakeholders. However, a very few papers bring solutions for aligning an it service management (itsm) framework –which represents the business layer– with a service implementation methodology –which stands for the it level. In this paper, we detail the Papazoglou’s service design and development methodology in order to align it with itil v.3, which is probably the most used itsm framework. This work should help the staff of companies respecting the itil v.3 best practices and owing an sos in their communication and in their project management, leading to the implementation and the composition of services.

Original languageEnglish
Title of host publicationProceedings of the 6th International Conference on Exploring Service Science 2015
Subtitle of host publicationIESS 1.5
PublisherSpringer Verlag
Pages123-138
Number of pages16
Volume201
ISBN (Print)9783319149790
DOIs
Publication statusPublished - 2015
Event6th International Conference on Exploring Services Science, IESS 2015 - Porto, Portugal
Duration: 4 Feb 20156 Feb 2015

Publication series

NameLecture Notes in Business Information Processing
Volume201
ISSN (Print)18651348

Conference

Conference6th International Conference on Exploring Services Science, IESS 2015
CountryPortugal
CityPorto
Period4/02/156/02/15

Keywords

  • Enterprise architecture
  • It service management
  • ITIL v3
  • Service implementation methodology
  • Service-oriented paradigm

Fingerprint Dive into the research topics of 'Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3'. Together they form a unique fingerprint.

Cite this