Towards a Prioritization of e-Government Challenges: An Exploratory Study in Belgium

Hendrik Vandenberghe, Muriel Macken, Anthony Simonofski

Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

Abstract

New developments in information and communications technologies can enable governments to improve their internal functioning as well as the services they offer to users. This transformation entails several hurdles that have been discussed extensively in existing literature. However, challenges are rarely ranked in terms of importance leaving practitioners in the dark regarding which one to tackle first. This paper analyzes, interlinks and prioritizes challenges that employees in federal, regional and local level experience in the further development of e(lectronic)-government in Belgium. Data was collected through six in-depth interviews and a focus group of three persons. The data was then analyzed following the Grounded Theory method. This allows to understand reasons for the relative lag Belgium has compared to countries leading the e-government charge.The findings reveal that coordination and alignment issues (a lack of end-To-end thinking) constitute the main obstacle for Belgian governmental authorities regarding further e-government development. Finally, current policies are reviewed to search for possible leads for solutions for the challenges discussed. This paper contributes to existing research in e-government, by explicitly distinguishing crucial challenges and ranking them on importance. This allows both researchers and practitioners to focus on focusing on the most important hurdles to further development.

Original languageEnglish
Title of host publicationProceedings
Subtitle of host publicationRCIS 2019 - IEEE 13th International Conference on Research Challenges in Information Science: Towards a Design Science for Information Systems
EditorsManuel Kolp, Jean Vanderdonckt, Monique Snoeck, Yves Wautelet
PublisherIEEE Computer society
ISBN (Electronic)9781728148441
DOIs
Publication statusPublished - May 2019
Event13th IEEE International Conference on Research Challenges in Information Science, RCIS 2019 - Brussels, Belgium
Duration: 29 May 201931 May 2019

Publication series

NameProceedings - International Conference on Research Challenges in Information Science
Volume2019-May
ISSN (Print)2151-1349
ISSN (Electronic)2151-1357

Conference

Conference13th IEEE International Conference on Research Challenges in Information Science, RCIS 2019
CountryBelgium
CityBrussels
Period29/05/1931/05/19

Keywords

  • challenges
  • coordination and alignment
  • e-government
  • prioritization

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  • Cite this

    Vandenberghe, H., Macken, M., & Simonofski, A. (2019). Towards a Prioritization of e-Government Challenges: An Exploratory Study in Belgium. In M. Kolp, J. Vanderdonckt, M. Snoeck, & Y. Wautelet (Eds.), Proceedings: RCIS 2019 - IEEE 13th International Conference on Research Challenges in Information Science: Towards a Design Science for Information Systems [8877016] (Proceedings - International Conference on Research Challenges in Information Science; Vol. 2019-May). IEEE Computer society. https://doi.org/10.1109/RCIS.2019.8877016