Towards a decision support guide for user participation in public e-service development

Research output: Contribution to conferencePaper

Abstract

User participation is often reported as a success factor for public e-service development. However, in practice, project managers face challenges to involve users due to lack of methodology, time, or context awareness. In order to tackle this lack of context awareness, we describe a conceptual model summarizing the impact of four influencing factors on user participation decisions. From this model, we then derive a decision support guide that helps project managers from public organizations understand when and how to include users in the development process. Following the design science research approach, the conceptual model is built in an iterative manner based on several literature sources and validated through in-depth interviews and group discussions with project managers and researchers. This paper contributes to research as it helps to frame the conditions impacting participation and opens the discussion for the addition of other factors. Then, it also contributes to practice as project managers developing public e-services will be able to reach a better situated participation.

Original languageEnglish
Publication statusPublished - 2019
Event25th Americas Conference on Information Systems, AMCIS 2019 - Cancun, Mexico
Duration: 15 Aug 201917 Aug 2019

Conference

Conference25th Americas Conference on Information Systems, AMCIS 2019
CountryMexico
CityCancun
Period15/08/1917/08/19

Fingerprint

Managers

Keywords

  • Decision support guide
  • Public e-service development
  • User participation

Cite this

Simonofski, A., Melin, U., Lindgren, I., Vanderose, B., & Snoeck, M. (2019). Towards a decision support guide for user participation in public e-service development. Paper presented at 25th Americas Conference on Information Systems, AMCIS 2019, Cancun, Mexico.
Simonofski, Anthony ; Melin, Ulf ; Lindgren, Ida ; Vanderose, Benoît ; Snoeck, Monique. / Towards a decision support guide for user participation in public e-service development. Paper presented at 25th Americas Conference on Information Systems, AMCIS 2019, Cancun, Mexico.
@conference{f3000cbc81c344fcaee0464a41f83f53,
title = "Towards a decision support guide for user participation in public e-service development",
abstract = "User participation is often reported as a success factor for public e-service development. However, in practice, project managers face challenges to involve users due to lack of methodology, time, or context awareness. In order to tackle this lack of context awareness, we describe a conceptual model summarizing the impact of four influencing factors on user participation decisions. From this model, we then derive a decision support guide that helps project managers from public organizations understand when and how to include users in the development process. Following the design science research approach, the conceptual model is built in an iterative manner based on several literature sources and validated through in-depth interviews and group discussions with project managers and researchers. This paper contributes to research as it helps to frame the conditions impacting participation and opens the discussion for the addition of other factors. Then, it also contributes to practice as project managers developing public e-services will be able to reach a better situated participation.",
keywords = "Decision support guide, Public e-service development, User participation",
author = "Anthony Simonofski and Ulf Melin and Ida Lindgren and Beno{\^i}t Vanderose and Monique Snoeck",
year = "2019",
language = "English",
note = "25th Americas Conference on Information Systems, AMCIS 2019 ; Conference date: 15-08-2019 Through 17-08-2019",

}

Simonofski, A, Melin, U, Lindgren, I, Vanderose, B & Snoeck, M 2019, 'Towards a decision support guide for user participation in public e-service development', Paper presented at 25th Americas Conference on Information Systems, AMCIS 2019, Cancun, Mexico, 15/08/19 - 17/08/19.

Towards a decision support guide for user participation in public e-service development. / Simonofski, Anthony; Melin, Ulf; Lindgren, Ida; Vanderose, Benoît; Snoeck, Monique.

2019. Paper presented at 25th Americas Conference on Information Systems, AMCIS 2019, Cancun, Mexico.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Towards a decision support guide for user participation in public e-service development

AU - Simonofski, Anthony

AU - Melin, Ulf

AU - Lindgren, Ida

AU - Vanderose, Benoît

AU - Snoeck, Monique

PY - 2019

Y1 - 2019

N2 - User participation is often reported as a success factor for public e-service development. However, in practice, project managers face challenges to involve users due to lack of methodology, time, or context awareness. In order to tackle this lack of context awareness, we describe a conceptual model summarizing the impact of four influencing factors on user participation decisions. From this model, we then derive a decision support guide that helps project managers from public organizations understand when and how to include users in the development process. Following the design science research approach, the conceptual model is built in an iterative manner based on several literature sources and validated through in-depth interviews and group discussions with project managers and researchers. This paper contributes to research as it helps to frame the conditions impacting participation and opens the discussion for the addition of other factors. Then, it also contributes to practice as project managers developing public e-services will be able to reach a better situated participation.

AB - User participation is often reported as a success factor for public e-service development. However, in practice, project managers face challenges to involve users due to lack of methodology, time, or context awareness. In order to tackle this lack of context awareness, we describe a conceptual model summarizing the impact of four influencing factors on user participation decisions. From this model, we then derive a decision support guide that helps project managers from public organizations understand when and how to include users in the development process. Following the design science research approach, the conceptual model is built in an iterative manner based on several literature sources and validated through in-depth interviews and group discussions with project managers and researchers. This paper contributes to research as it helps to frame the conditions impacting participation and opens the discussion for the addition of other factors. Then, it also contributes to practice as project managers developing public e-services will be able to reach a better situated participation.

KW - Decision support guide

KW - Public e-service development

KW - User participation

UR - http://www.scopus.com/inward/record.url?scp=85073566663&partnerID=8YFLogxK

M3 - Paper

AN - SCOPUS:85073566663

ER -

Simonofski A, Melin U, Lindgren I, Vanderose B, Snoeck M. Towards a decision support guide for user participation in public e-service development. 2019. Paper presented at 25th Americas Conference on Information Systems, AMCIS 2019, Cancun, Mexico.