RisolviOnline, Médiateur du Net and Internet Ombudsmann: Have They Experienced a Significant Evolution Lastly?

Silvia Gabarro-Lopez

Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

Abstract

This paper aims at monitoring the evolution of three European ODR providers that were studied in our previous paper “Mediation for B2C Disputes: Results of a Study of Three European ODR Providers”. We focus on quantitative data such as the number of disputes managed, their type and their nature for 2007, 2008 and 2009 to see if any development has taken place. The question of whether the world financial crisis has affected these institutions and some facts in this respect are presented, as well as other issues such as the specialization of the organisation for the success of the service. Finally, future European and worldwide challenges are mentioned with regard to online dispute resolution (ODR) evolution.
Original languageEnglish
Title of host publicationProceedings of the 6th International Workshop on Online Dispute Resolution (ODR Workshop '10)
Place of PublicationBarcelona
Pages13-26
Number of pages14
Volume7
Publication statusPublished - 2011

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  • Activities

    • 1 Participation in workshop, seminar, course

    6th International Workshop on Online Dispute Resolution (ODR Workshop '10)

    Silvia Gabarro-Lopez (Speaker)

    15 Dec 2010

    Activity: Participating in or organising an event typesParticipation in workshop, seminar, course

    Student Theses

    Online Dispute Resolution in E-commerce: a Study of European ODR Providers Offering Mediation in B2C

    Author: Gabarro-Lopez, S., 2009

    Supervisor: Eusebio, R. (External person) (Supervisor) & Poblet, M. (External person) (Supervisor)

    Student thesis: Master typesMaster

    Cite this

    Gabarro-Lopez, S. (2011). RisolviOnline, Médiateur du Net and Internet Ombudsmann: Have They Experienced a Significant Evolution Lastly? In Proceedings of the 6th International Workshop on Online Dispute Resolution (ODR Workshop '10) (Vol. 7, pp. 13-26).