Activities per year
Abstract
This paper aims at monitoring the evolution of three European ODR providers that were studied in our previous paper “Mediation for B2C Disputes: Results of a Study of Three European ODR Providers”. We focus on quantitative data such as the number of disputes managed, their type and their nature for 2007, 2008 and 2009 to see if any development has taken place. The question of whether the world financial crisis has affected these institutions and some facts in this respect are presented, as well as other issues such as the specialization of the organisation for the success of the service. Finally, future European and worldwide challenges are mentioned with regard to online dispute resolution (ODR) evolution.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 6th International Workshop on Online Dispute Resolution (ODR Workshop '10) |
| Place of Publication | Barcelona |
| Pages | 13-26 |
| Number of pages | 14 |
| Volume | 7 |
| Publication status | Published - 2011 |
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Dive into the research topics of 'RisolviOnline, Médiateur du Net and Internet Ombudsmann: Have They Experienced a Significant Evolution Lastly?'. Together they form a unique fingerprint.Activities
- 1 Participation in workshop, seminar, course
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6th International Workshop on Online Dispute Resolution (ODR Workshop '10)
Silvia Gabarro-Lopez (Speaker)
15 Dec 2010Activity: Participating in or organising an event types › Participation in workshop, seminar, course
Student theses
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Online Dispute Resolution in E-commerce: a Study of European ODR Providers Offering Mediation in B2C
Author: Gabarro-Lopez, S., 2009Supervisor: Eusebio, R. (External person) (Supervisor) & Poblet, M. (External person) (Supervisor)
Student thesis: Master types › Master