Representing Repairs in Configuration Interfaces: A Look at Industrial Practices

Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

Abstract

Configurators are widespread applications where users can tailor products (i.e. goods or services) to their needs by selecting options and setting parameter values. Constraints over these options exist to avoid building invalid products. Thus, when the user attempts to combine incompatible options, the configurator should raise an error and help the user repair her configuration, that is, change the selected options to obtain a valid product. In this paper, we observe how 54 configurators from different industries handle this repair mechanism. We show that in a majority of cases, the configuration interfaces exhibit bad practices that impede an effective usage of repair, thereby impoverishing user experience.
Original languageEnglish
Title of host publicationACM IUI2018 Workshop on Explainable Smart Systems (ExSS)
Publication statusAccepted/In press - 2018
EventExplainable Smart Systems - Tokyo, Japan
Duration: 11 Mar 2018 → …
Conference number: '18
http://explainablesystems.comp.nus.edu.sg/

Workshop

WorkshopExplainable Smart Systems
Abbreviated titleExSS
CountryJapan
CityTokyo
Period11/03/18 → …
Internet address

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