Reexamining e-participation: systematic literature review on citizen participation in e-government service delivery

Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

Abstract

E-government is becoming a mature research field thanks to the proliferation of papers about this changing paradigm. Among this research, the participation of citizens in e-government is a topic that has particularly stimulated numerous discussions. This participation (referred to as “e-participation”) is often reduced to the democratic participation of citizens in decision-making and policy design (or “e-democracy”). However, this paper aims at reexamining the scope of e-participation by considering the under-investigated field of citizen participation in e-government service delivery. This participation can take place as the co-design and co-execution of these services. In order to examine the existing body of knowledge of the field, we conduct a Systematic Literature Review followed by a template analysis of the selected papers. This analysis allows us determining avenues for further research in this area about the following research themes: stakeholders involved, organizational and motivational pre-conditions, participation methods and outcomes of participation.

Original languageEnglish
Title of host publicationAMCIS 2017 - America's Conference on Information Systems
Subtitle of host publicationA Tradition of Innovation
PublisherAmericas Conference on Information Systems
ISBN (Electronic)9780996683142
Publication statusPublished - 2017
EventAmerica�s Conference on Information Systems: A Tradition of Innovation, AMCIS 2017 - Boston, United States
Duration: 10 Aug 201712 Aug 2017

Publication series

NameAMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation
Volume2017-August

Conference

ConferenceAmerica�s Conference on Information Systems: A Tradition of Innovation, AMCIS 2017
CountryUnited States
CityBoston
Period10/08/1712/08/17

Keywords

  • Citizen
  • E-government
  • E-participation
  • Service delivery

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  • Student Theses

    Citizen Participation in e-Government: Management Tools Development

    Author: Simonofski, A., 21 Nov 2019

    Supervisor: Habra, N. (Supervisor), Snoeck, M. (Jury), Vanderose, B. (Jury), Serral Asensio, E. (External person) (Jury), Castiaux, A. (Jury) & Melin, U. (External person) (Jury)

    Student thesis: Doc typesDoctor of Sciences

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    Cite this

    Snoeck, M., Crompvoets, J., Habra, N., Simonofski, A., & Vanderose, B. (2017). Reexamining e-participation: systematic literature review on citizen participation in e-government service delivery. In AMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation (AMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation; Vol. 2017-August). Americas Conference on Information Systems. http://aisel.aisnet.org/amcis2017/eGovernment/Presentations/3/