Abstract
E-government is becoming a mature research field thanks to the proliferation of papers about this changing paradigm. Among this research, the participation of citizens in e-government is a topic that has particularly stimulated numerous discussions. This participation (referred to as “e-participation”) is often reduced to the democratic participation of citizens in decision-making and policy design (or “e-democracy”). However, this paper aims at reexamining the scope of e-participation by considering the under-investigated field of citizen participation in e-government service delivery. This participation can take place as the co-design and co-execution of these services. In order to examine the existing body of knowledge of the field, we conduct a Systematic Literature Review followed by a template analysis of the selected papers. This analysis allows us determining avenues for further research in this area about the following research themes: stakeholders involved, organizational and motivational pre-conditions, participation methods and outcomes of participation.
Original language | English |
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Title of host publication | AMCIS 2017 - America's Conference on Information Systems |
Subtitle of host publication | A Tradition of Innovation |
Publisher | Americas Conference on Information Systems |
ISBN (Electronic) | 9780996683142 |
Publication status | Published - 2017 |
Event | America�s Conference on Information Systems: A Tradition of Innovation, AMCIS 2017 - Boston, United States Duration: 10 Aug 2017 → 12 Aug 2017 |
Publication series
Name | AMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation |
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Volume | 2017-August |
Conference
Conference | America�s Conference on Information Systems: A Tradition of Innovation, AMCIS 2017 |
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Country/Territory | United States |
City | Boston |
Period | 10/08/17 → 12/08/17 |
Keywords
- Citizen
- E-government
- E-participation
- Service delivery
Fingerprint
Dive into the research topics of 'Reexamining e-participation: systematic literature review on citizen participation in e-government service delivery'. Together they form a unique fingerprint.Student theses
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Citizen Participation in e-Government: Management Tools Development
Author: Simonofski, A., 21 Nov 2019Supervisor: Habra, N. (Supervisor), Snoeck, M. (Jury), Vanderose, B. (Jury), Serral Asensio, E. (External person) (Jury), Castiaux, A. (Jury) & Melin, U. (External person) (Jury)
Student thesis: Doc types › Doctor of Sciences
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