E-government is becoming a mature research field thanks to the proliferation of papers about this changing paradigm. Among this research, the participation of citizens in e-government is a topic that has particularly stimulated numerous discussions. This participation (referred to as “e-participation”) is often reduced to the democratic participation of citizens in decision-making and policy design (or “e-democracy”). However, this paper aims at reexamining the scope of e-participation by considering the under-investigated field of citizen participation in e-government service delivery. This participation can take place as the co-design and co-execution of these services. In order to examine the existing body of knowledge of the field, we conduct a Systematic Literature Review followed by a template analysis of the selected papers. This analysis allows us determining avenues for further research in this area about the following research themes: stakeholders involved, organizational and motivational pre-conditions, participation methods and outcomes of participation.
|Title of host publication||AMCIS 2017 - America's Conference on Information Systems|
|Subtitle of host publication||A Tradition of Innovation|
|Publisher||Americas Conference on Information Systems|
|Publication status||Published - 2017|
|Event||America�s Conference on Information Systems: A Tradition of Innovation, AMCIS 2017 - Boston, United States|
Duration: 10 Aug 2017 → 12 Aug 2017
|Name||AMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation|
|Conference||America�s Conference on Information Systems: A Tradition of Innovation, AMCIS 2017|
|Period||10/08/17 → 12/08/17|
- Service delivery
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Simonofski, A., 21 Nov 2019
Student thesis: Doc types › Doctor of SciencesFile