Increasing Awareness and Usefulness of Open Government Data: An Empirical Analysis of Communication Methods

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Abstract

Over the past decade, governments around the world have implemented Open Government Data (OGD) policies to make their data publicly available , with collaboration and citizen engagement being one of the main goals. However, even though a lot of data is published, only a few citizens are aware of its existence and usefulness, which hinders fulfilling the purpose of OGD initiatives. The objective of this paper is to fill this gap by identifying the appropriate communication methods for raising awareness and usefulness of OGD to citizens. To achieve this goal, we first conducted a literature review to identify methods used to raise citizen awareness of OGD. Then, these identified methods were confronted with the results obtained from an online survey completed by 30 participants on their preferred methods to provide recommendations to governments. The contribution of this paper is twofold. First, it provides an inventory of communication methods identified in the literature. Second, it analyzes the gap between the use of these methods in practice and citizens' preference and uses this analysis to propose a list of methods that governments can use to promote OGD.
Original languageEnglish
Publication statusPublished - Mar 2022
Event16th International Conference on Research Challenges in Information Science - Universitat Politècnica de Catalunya, Barcelone, Spain
Duration: 17 May 202220 May 2022

Conference

Conference16th International Conference on Research Challenges in Information Science
Abbreviated titleRCIS 2022
Country/TerritorySpain
CityBarcelone
Period17/05/2220/05/22

Keywords

  • Open Government Data
  • Citizens
  • Awareness
  • Communication Methods

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