Idea Browsing on Digital Participation Platforms: A Mixed-methods Requirements Study

Antoine Clarinval; Julien Albert; Clémentine Schelings; Catherine Elsen; Bruno Dumas; Annick Castiaux

doi:10.1007/978-3-031-33080-3_3

Idea Browsing on Digital Participation Platforms: A Mixed-methods Requirements Study

Antoine Clarinval
, Julien Albert
, Clémentine Schelings
, Catherine Elsen
, Bruno Dumas
, Annick Castiaux

Research output: Contribution in Book/Catalog/Report/Conference proceeding › Conference contribution

82 Downloads (Pure)

Abstract

Digital participation platforms (DPP) are websites initiated by local governments through which citizens can post and react to ideas for their city. In practice, the majority of DPP users browse the posted ideas without contributing any. This activity, referred to as lurking, has widely recognized positive outcomes, especially in a citizen participation context. However, it has been devoted little attention. In practice, the idea browsing features available on current DPP are limited, and the literature has not evaluated the available approaches nor studied the requirements for idea browsing. In this paper, we report on an evaluation of the filterable list, which is the most common idea browsing approach on DPP. Our findings show that it lacks stimulation hedonic quality and call for a more stimulating approach. Thus, we conducted 11 semi-structured interviews to collect requirements and found that idea browsing on DPP should be supported by the combination of (1) a stimulating interactive representation such as circle packing or thematic trees displayed as entry point and (2) a filterable list for deeper exploration. This article is the first to study requirements for idea browsing features on DPP.

Original language	English
Title of host publication	Research Challenges in Information Science
Subtitle of host publication	Information Science and the Connected World - 17th International Conference, RCIS 2023, Proceedings
Editors	Selmin Nurcan, Andreas L. Opdahl, Haralambos Mouratidis, Aggeliki Tsohou
Publisher	Springer
Pages	35-50
Number of pages	16
ISBN (Print)	9783031330797
DOIs	https://doi.org/10.1007/978-3-031-33080-3_3
Publication status	Published - May 2023

Publication series

Name	Lecture Notes in Business Information Processing
Volume	476 LNBIP
ISSN (Print)	1865-1348
ISSN (Electronic)	1865-1356

Funding

BeCoDigital]. Financial support was also received from the European Regional Development Fund (ERDF) for the Wal-e-Cities project with award number [ETR121200003138] and from the Research Public Service of Wallonia (SPW Recherche) for the project ARIAC by DIGITALWALLONIA4AI with award number [2010235]. Acknowledgement. This research was supported by ERDF “CyberSecurity, CyberCrime and Critical Information Infrastructures Center of Excellence” (No. CZ.02.1.01/0.0/0.0/16_019/0000822). It was also co-founded by the European Union under Grant Agreement No. 101087529. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or European Research Executive Agency. Neither the European Union nor the granting authority can be held responsible for them. Acknowledgements. This research is supported by the Estonian Research Council (PRG1226) and the European Research Council (PIX Project). Unit 2023-2027 (CEX2021-001201-M) funded by MCIN/AEI /10.13039/501100011033, and the RCIS community for their valuable insights that helped develop this work. Acknowledgements. This work has been developed under the project Digital Knowledge Graph – Adaptable Analytics API with the financial support of Accenture LTD, the Generalitat Valenciana through the CoMoDiD project (CIPROM/2021/023), the Spanish State Research Agency through the DELFOS (PDC2021-121243-I00) and SREC (PID2021-123824OB-I00) projects, MICIN/AEI/10.13039/501 100011033 and co-financed with ERDF and the European Union Next Generation EU/PRTR. and H2020 Programmes under grant agreements 101070455 (DYNABIC), 101095634 (ENTRUST) and 101020416 (ERATOSTHENES), and the Research Council of Norway’s BIA-IPN programme under grant agreement 309700 (FLEET).

Funders	Funder number
Accenture LTD
ENTRUST	101020416
European Union Next Generation EU/PRTR
H2020 Programmes	101070455, 101095634
Research Public Service of Wallonia	2010235
SREC	PID2021-123824OB-I00, MICIN/AEI/10.13039/501 100011033
European Commission	101087529
European Commission
European Research Council
Eesti Teadusagentuur	PRG1226
Eesti Teadusagentuur
Generalitat Valenciana	CIPROM/2021/023
Generalitat Valenciana
Ministerio de Ciencia e Innovación
Norges Forskningsråd	309700
Norges Forskningsråd
European Regional Development Fund	CZ.02.1.01/0.0/0.0/16_019/0000822, ETR121200003138
European Regional Development Fund
Agencia Estatal de Investigación	PDC2021-121243-I00
Agencia Estatal de Investigación

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 11 Sustainable Cities and Communities

Keywords

AttrakDiff
Content browsing
Digital participation platform
Lurking
Mixed-methods
Requirements

Access to Document

10.1007/978-3-031-33080-3_3

rcis_acceptedAccepted author manuscript, 1.96 MB

https://link.springer.com/book/10.1007/978-3-031-33080-3

Cite this

Clarinval, A., Albert, J., Schelings, C., Elsen, C., Dumas, B., & Castiaux, A. (2023). Idea Browsing on Digital Participation Platforms: A Mixed-methods Requirements Study. In S. Nurcan, A. L. Opdahl, H. Mouratidis, & A. Tsohou (Eds.), Research Challenges in Information Science: Information Science and the Connected World - 17th International Conference, RCIS 2023, Proceedings (pp. 35-50). (Lecture Notes in Business Information Processing; Vol. 476 LNBIP). Springer. https://doi.org/10.1007/978-3-031-33080-3_3

Clarinval, Antoine ; Albert, Julien ; Schelings, Clémentine et al. / Idea Browsing on Digital Participation Platforms : A Mixed-methods Requirements Study. Research Challenges in Information Science: Information Science and the Connected World - 17th International Conference, RCIS 2023, Proceedings. editor / Selmin Nurcan ; Andreas L. Opdahl ; Haralambos Mouratidis ; Aggeliki Tsohou. Springer, 2023. pp. 35-50 (Lecture Notes in Business Information Processing).

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title = "Idea Browsing on Digital Participation Platforms: A Mixed-methods Requirements Study",

abstract = "Digital participation platforms (DPP) are websites initiated by local governments through which citizens can post and react to ideas for their city. In practice, the majority of DPP users browse the posted ideas without contributing any. This activity, referred to as lurking, has widely recognized positive outcomes, especially in a citizen participation context. However, it has been devoted little attention. In practice, the idea browsing features available on current DPP are limited, and the literature has not evaluated the available approaches nor studied the requirements for idea browsing. In this paper, we report on an evaluation of the filterable list, which is the most common idea browsing approach on DPP. Our findings show that it lacks stimulation hedonic quality and call for a more stimulating approach. Thus, we conducted 11 semi-structured interviews to collect requirements and found that idea browsing on DPP should be supported by the combination of (1) a stimulating interactive representation such as circle packing or thematic trees displayed as entry point and (2) a filterable list for deeper exploration. This article is the first to study requirements for idea browsing features on DPP.",

keywords = "AttrakDiff, Content browsing, Digital participation platform, Lurking, Mixed-methods, Requirements",

author = "Antoine Clarinval and Julien Albert and Cl{\'e}mentine Schelings and Catherine Elsen and Bruno Dumas and Annick Castiaux",

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Clarinval, A , Albert, J, Schelings, C, Elsen, C, Dumas, B & Castiaux, A 2023, Idea Browsing on Digital Participation Platforms: A Mixed-methods Requirements Study. in S Nurcan, AL Opdahl, H Mouratidis & A Tsohou (eds), Research Challenges in Information Science: Information Science and the Connected World - 17th International Conference, RCIS 2023, Proceedings. Lecture Notes in Business Information Processing, vol. 476 LNBIP, Springer, pp. 35-50. https://doi.org/10.1007/978-3-031-33080-3_3

Idea Browsing on Digital Participation Platforms: A Mixed-methods Requirements Study. / Clarinval, Antoine ; Albert, Julien; Schelings, Clémentine et al.
Research Challenges in Information Science: Information Science and the Connected World - 17th International Conference, RCIS 2023, Proceedings. ed. / Selmin Nurcan; Andreas L. Opdahl; Haralambos Mouratidis; Aggeliki Tsohou. Springer, 2023. p. 35-50 (Lecture Notes in Business Information Processing; Vol. 476 LNBIP).

Research output: Contribution in Book/Catalog/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Idea Browsing on Digital Participation Platforms

T2 - A Mixed-methods Requirements Study

AU - Clarinval, Antoine

AU - Albert, Julien

AU - Schelings, Clémentine

AU - Elsen, Catherine

AU - Dumas, Bruno

AU - Castiaux, Annick

PY - 2023/5

Y1 - 2023/5

N2 - Digital participation platforms (DPP) are websites initiated by local governments through which citizens can post and react to ideas for their city. In practice, the majority of DPP users browse the posted ideas without contributing any. This activity, referred to as lurking, has widely recognized positive outcomes, especially in a citizen participation context. However, it has been devoted little attention. In practice, the idea browsing features available on current DPP are limited, and the literature has not evaluated the available approaches nor studied the requirements for idea browsing. In this paper, we report on an evaluation of the filterable list, which is the most common idea browsing approach on DPP. Our findings show that it lacks stimulation hedonic quality and call for a more stimulating approach. Thus, we conducted 11 semi-structured interviews to collect requirements and found that idea browsing on DPP should be supported by the combination of (1) a stimulating interactive representation such as circle packing or thematic trees displayed as entry point and (2) a filterable list for deeper exploration. This article is the first to study requirements for idea browsing features on DPP.

AB - Digital participation platforms (DPP) are websites initiated by local governments through which citizens can post and react to ideas for their city. In practice, the majority of DPP users browse the posted ideas without contributing any. This activity, referred to as lurking, has widely recognized positive outcomes, especially in a citizen participation context. However, it has been devoted little attention. In practice, the idea browsing features available on current DPP are limited, and the literature has not evaluated the available approaches nor studied the requirements for idea browsing. In this paper, we report on an evaluation of the filterable list, which is the most common idea browsing approach on DPP. Our findings show that it lacks stimulation hedonic quality and call for a more stimulating approach. Thus, we conducted 11 semi-structured interviews to collect requirements and found that idea browsing on DPP should be supported by the combination of (1) a stimulating interactive representation such as circle packing or thematic trees displayed as entry point and (2) a filterable list for deeper exploration. This article is the first to study requirements for idea browsing features on DPP.

KW - AttrakDiff

KW - Content browsing

KW - Digital participation platform

KW - Lurking

KW - Mixed-methods

KW - Requirements

UR - https://www.scopus.com/pages/publications/85163379436

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DO - 10.1007/978-3-031-33080-3_3

M3 - Conference contribution

SN - 9783031330797

T3 - Lecture Notes in Business Information Processing

SP - 35

EP - 50

BT - Research Challenges in Information Science

A2 - Nurcan, Selmin

A2 - Opdahl, Andreas L.

A2 - Mouratidis, Haralambos

A2 - Tsohou, Aggeliki

PB - Springer

ER -

Clarinval A , Albert J, Schelings C, Elsen C, Dumas B , Castiaux A. Idea Browsing on Digital Participation Platforms: A Mixed-methods Requirements Study. In Nurcan S, Opdahl AL, Mouratidis H, Tsohou A, editors, Research Challenges in Information Science: Information Science and the Connected World - 17th International Conference, RCIS 2023, Proceedings. Springer. 2023. p. 35-50. (Lecture Notes in Business Information Processing). doi: 10.1007/978-3-031-33080-3_3

Idea Browsing on Digital Participation Platforms: A Mixed-methods Requirements Study

Abstract

Publication series

Funding

UN SDGs

Keywords

Access to Document

Other files and links

Fingerprint

BECODIGITAL: Digital Co-Creation of Public Services with Citizens: Understanding Pre-Conditions, Technologies and Outcomes

wal-e-cities LIV: Développement d'un ensemble de solutions technologiques et non technologiques dans le domaine des smart cities

The 17th International Conference on Research Challenges in Information Science

Cite this

Idea Browsing on Digital Participation Platforms: A Mixed-methods Requirements Study

Abstract

Publication series

Funding

UN SDGs

Keywords

Access to Document

Other files and links

Fingerprint

Projects

BECODIGITAL: Digital Co-Creation of Public Services with Citizens: Understanding Pre-Conditions, Technologies and Outcomes

wal-e-cities LIV: Développement d'un ensemble de solutions technologiques et non technologiques dans le domaine des smart cities

Activities

The 17th International Conference on Research Challenges in Information Science

Cite this