FLEXPUB: developing a strategy for flexible and innovative e-services

Rink Kruk (Photographer), Maxim Chantillon (Photographer), Anthony Simonofski (Photographer), Thomas Tombal (Photographer), Joep Crompvoets (Photographer)

Research output: Non-textual formWeb publication/site

Abstract

Developing innovative and flexible public e-services, capable of adapting to the citizens’ changing needs, has become crucial for public administrations. To help them with these challenges, the FLEXPUB research project aims at developing a federal Strategy for the implementation of flexible and innovative geographical public e-services.
In order to develop this Strategy, a baseline measurement of the existing federal administrations’ practices in terms of geographical e-services was conducted, and was complemented with an analysis of the deriving stakeholders’ requirements.
To guide the federal administration along the way, a twelve years (2018-2030) Strategy was created, as a framework that lays the foundations enabling a federal administration to build flexible and innovative e-services, by relying on three pillars (Openness, Participation and Collaboration) and one key fundament: Geo-orientation.
Openness implies rethinking the information management system; ensuring sustainable funding for public data quality and up-to-dateness; and guaranteeing personal data protection and security. Participation implies aligning with internal stakeholders; integrating the input from citizens and external users; and developing the appropriate methods and tools. Collaboration implies rethinking organisational structures to actively serve the end-user; strengthening coordination and sharing practices within a single administration; and building on common service and data approaches to stimulate cooperation across public administrations. Finally, Geo-orientation underlies these three pillars.
Keywords – e-services; e-government; openness; participation; collaboration
Original languageFrench
Media of outputOnline
Publication statusPublished - 2019

Cite this

Kruk, R. (Photographer), Chantillon, M. (Photographer), Simonofski, A. (Photographer), Tombal, T. (Photographer), & Crompvoets, J. (Photographer). (2019). FLEXPUB: developing a strategy for flexible and innovative e-services. Web publication/site, Retrieved from https://zenodo.org/record/2788922
Kruk, Rink (Photographer) ; Chantillon, Maxim (Photographer) ; Simonofski, Anthony (Photographer) ; Tombal, Thomas (Photographer) ; Crompvoets, Joep (Photographer). / FLEXPUB : developing a strategy for flexible and innovative e-services. [Web publication/site].
@misc{782bdedccc0b4b56a9bc08f42553d8c1,
title = "FLEXPUB: developing a strategy for flexible and innovative e-services",
abstract = "Developing innovative and flexible public e-services, capable of adapting to the citizens’ changing needs, has become crucial for public administrations. To help them with these challenges, the FLEXPUB research project aims at developing a federal Strategy for the implementation of flexible and innovative geographical public e-services. In order to develop this Strategy, a baseline measurement of the existing federal administrations’ practices in terms of geographical e-services was conducted, and was complemented with an analysis of the deriving stakeholders’ requirements. To guide the federal administration along the way, a twelve years (2018-2030) Strategy was created, as a framework that lays the foundations enabling a federal administration to build flexible and innovative e-services, by relying on three pillars (Openness, Participation and Collaboration) and one key fundament: Geo-orientation. Openness implies rethinking the information management system; ensuring sustainable funding for public data quality and up-to-dateness; and guaranteeing personal data protection and security. Participation implies aligning with internal stakeholders; integrating the input from citizens and external users; and developing the appropriate methods and tools. Collaboration implies rethinking organisational structures to actively serve the end-user; strengthening coordination and sharing practices within a single administration; and building on common service and data approaches to stimulate cooperation across public administrations. Finally, Geo-orientation underlies these three pillars. Keywords – e-services; e-government; openness; participation; collaboration",
author = "Rink Kruk and Maxim Chantillon and Anthony Simonofski and Thomas Tombal and Joep Crompvoets",
year = "2019",
language = "Fran{\cc}ais",

}

Kruk, R, Chantillon, M, Simonofski, A, Tombal, T & Crompvoets, J, FLEXPUB: developing a strategy for flexible and innovative e-services, 2019, Web publication/site.
FLEXPUB : developing a strategy for flexible and innovative e-services. Kruk, Rink (Photographer); Chantillon, Maxim (Photographer); Simonofski, Anthony (Photographer); Tombal, Thomas (Photographer); Crompvoets, Joep (Photographer). 2019.

Research output: Non-textual formWeb publication/site

TY - ADVS

T1 - FLEXPUB

T2 - developing a strategy for flexible and innovative e-services

A2 - Kruk, Rink

A2 - Chantillon, Maxim

A2 - Simonofski, Anthony

A2 - Tombal, Thomas

A2 - Crompvoets, Joep

PY - 2019

Y1 - 2019

N2 - Developing innovative and flexible public e-services, capable of adapting to the citizens’ changing needs, has become crucial for public administrations. To help them with these challenges, the FLEXPUB research project aims at developing a federal Strategy for the implementation of flexible and innovative geographical public e-services. In order to develop this Strategy, a baseline measurement of the existing federal administrations’ practices in terms of geographical e-services was conducted, and was complemented with an analysis of the deriving stakeholders’ requirements. To guide the federal administration along the way, a twelve years (2018-2030) Strategy was created, as a framework that lays the foundations enabling a federal administration to build flexible and innovative e-services, by relying on three pillars (Openness, Participation and Collaboration) and one key fundament: Geo-orientation. Openness implies rethinking the information management system; ensuring sustainable funding for public data quality and up-to-dateness; and guaranteeing personal data protection and security. Participation implies aligning with internal stakeholders; integrating the input from citizens and external users; and developing the appropriate methods and tools. Collaboration implies rethinking organisational structures to actively serve the end-user; strengthening coordination and sharing practices within a single administration; and building on common service and data approaches to stimulate cooperation across public administrations. Finally, Geo-orientation underlies these three pillars. Keywords – e-services; e-government; openness; participation; collaboration

AB - Developing innovative and flexible public e-services, capable of adapting to the citizens’ changing needs, has become crucial for public administrations. To help them with these challenges, the FLEXPUB research project aims at developing a federal Strategy for the implementation of flexible and innovative geographical public e-services. In order to develop this Strategy, a baseline measurement of the existing federal administrations’ practices in terms of geographical e-services was conducted, and was complemented with an analysis of the deriving stakeholders’ requirements. To guide the federal administration along the way, a twelve years (2018-2030) Strategy was created, as a framework that lays the foundations enabling a federal administration to build flexible and innovative e-services, by relying on three pillars (Openness, Participation and Collaboration) and one key fundament: Geo-orientation. Openness implies rethinking the information management system; ensuring sustainable funding for public data quality and up-to-dateness; and guaranteeing personal data protection and security. Participation implies aligning with internal stakeholders; integrating the input from citizens and external users; and developing the appropriate methods and tools. Collaboration implies rethinking organisational structures to actively serve the end-user; strengthening coordination and sharing practices within a single administration; and building on common service and data approaches to stimulate cooperation across public administrations. Finally, Geo-orientation underlies these three pillars. Keywords – e-services; e-government; openness; participation; collaboration

UR - http://www.crid.be/pdf/public/8451.pdf

M3 - Site/Publication web

ER -

Kruk R (Photographer), Chantillon M (Photographer), Simonofski A (Photographer), Tombal T (Photographer), Crompvoets J (Photographer). FLEXPUB: developing a strategy for flexible and innovative e-services 2019.