TY - JOUR
T1 - Engaging Citizens with Open Government Data
T2 - The Value of Dashboards compared to Individual Visualizations
AU - Chokki, Abiola Paterne
AU - Simonofski, Anthony
AU - Frénay, Benoît
AU - Vanderose, Benoit
N1 - Publisher Copyright:
© 2022 Association for Computing Machinery.
PY - 2022/10/14
Y1 - 2022/10/14
N2 - The use of individual visualizations for Open Government Data (OGD) has been shown not to be entirely efficient in engaging citizens. Dashboards constitute a promising solution, but how they should be designed and applied in an OGD context remains under-investigated. This article examines whether the use of well-designed dashboards can increase citizen engagement with OGD. To achieve this objective, a literature review on dashboard design principles is conducted. Then, the outputs of this literature review are used to compile a list of 16 dashboard design principles in the context of OGD. Next, we apply these design principles to build the Namur (Belgium) Budget Dashboard (NBDash) in order to provide a practical application of our research and use it for evaluation. Finally, we use NBDash as a use case to evaluate the usefulness of well-designed dashboards compared to individual visualizations through an experimental study. The results of the experimental design study with 108 participants suggest that the implementation of well-designed dashboards can be beneficial in encouraging the use of data on portals. In addition, the selection of meaningful metrics and the use of appropriate visualizations, all organized in a clear presentation, have proven to be the primary factors of successful dashboards.
AB - The use of individual visualizations for Open Government Data (OGD) has been shown not to be entirely efficient in engaging citizens. Dashboards constitute a promising solution, but how they should be designed and applied in an OGD context remains under-investigated. This article examines whether the use of well-designed dashboards can increase citizen engagement with OGD. To achieve this objective, a literature review on dashboard design principles is conducted. Then, the outputs of this literature review are used to compile a list of 16 dashboard design principles in the context of OGD. Next, we apply these design principles to build the Namur (Belgium) Budget Dashboard (NBDash) in order to provide a practical application of our research and use it for evaluation. Finally, we use NBDash as a use case to evaluate the usefulness of well-designed dashboards compared to individual visualizations through an experimental study. The results of the experimental design study with 108 participants suggest that the implementation of well-designed dashboards can be beneficial in encouraging the use of data on portals. In addition, the selection of meaningful metrics and the use of appropriate visualizations, all organized in a clear presentation, have proven to be the primary factors of successful dashboards.
KW - Open government data
KW - visualization
KW - Dashboards
KW - citizen engagement
KW - design principles
KW - visualizations
KW - Open Government Data
KW - dashboards
UR - http://www.scopus.com/inward/record.url?scp=85146429325&partnerID=8YFLogxK
U2 - 10.1145/3558099
DO - 10.1145/3558099
M3 - Article
VL - 3
SP - 1
EP - 22
JO - Digital Government: Research and Practice
JF - Digital Government: Research and Practice
IS - 3
M1 - 21
ER -