Collaborative management for ICT process improvement in SME: experience report

Bernard Di Renzo, Christophe Feltus, Sylvie Prime

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This paper relates to an R&D project - called NOEMI - aiming to propose to SME's a collaborative management of their respective information systems in terms of quality, reliability and cost. The targeted SME are those without IT dedicated internal staff. The model developed in the project focuses on the usual IT activities of the SME's, which are classified in five domains: infrastructure, support, management, security, and documentation. The NOEMI model has been successfully experimented with PME partners for validation pur-pose. This paper insists on the experimentation of the NOEMI model. The results are discussed and compared with other classical solutions usually encountered within IT practices of SME's. The last part of the paper draws the perspectives opened with the model according to the results of its experimentation.
Original languageEnglish
Title of host publicationProceedings of European Software Process Improvement (EUROSPI'2004), Trondheim, Norway.
Place of PublicationTrondheim, Norway
PublisherTorgeir Dingsøyr
ISBN (Print)1503-416X
Publication statusPublished - 2004


  • process assessment
  • SME
  • process im-provement.
  • IT Service Management
  • collaborative management


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