TY - GEN
T1 - A Discussion of the Impact of Judgmental Heuristics on Elicitation during Requirements Engineering
AU - Burnay, Corentin
AU - Faulkner, Stephane
AU - Jureta, Ivan
PY - 2019/5
Y1 - 2019/5
N2 - A stakeholder decides which information to share during requirements elicitation. These decisions are made under uncertainty: stakeholders may not have precise, concrete, and complete information about their own expectations from, or about the environment of the system-To-be, they may misunderstand information which a requirements engineer gives them, and they may not have perfect knowledge about the various opportunities that the current technology may offer. Stakeholders' decision-making is therefore likely to involve the use of heuristics. Understanding if stakeholders do indeed use heuristics during requirements elicitation, and if so, then which ones, should help understand requirements elicitation better, and design methods which can stimulate positive heuristics (those which help elicit relevant requirements) and mitigate negative ones. This paper defines what an elicitation heuristic may be, and proposes a set of research questions under the form of a matrix for the theoretical and empirical study of elicitation heuristics.
AB - A stakeholder decides which information to share during requirements elicitation. These decisions are made under uncertainty: stakeholders may not have precise, concrete, and complete information about their own expectations from, or about the environment of the system-To-be, they may misunderstand information which a requirements engineer gives them, and they may not have perfect knowledge about the various opportunities that the current technology may offer. Stakeholders' decision-making is therefore likely to involve the use of heuristics. Understanding if stakeholders do indeed use heuristics during requirements elicitation, and if so, then which ones, should help understand requirements elicitation better, and design methods which can stimulate positive heuristics (those which help elicit relevant requirements) and mitigate negative ones. This paper defines what an elicitation heuristic may be, and proposes a set of research questions under the form of a matrix for the theoretical and empirical study of elicitation heuristics.
KW - Elicitation
KW - Judgmental Heuristics
KW - Requirements
UR - http://www.scopus.com/inward/record.url?scp=85074543985&partnerID=8YFLogxK
U2 - 10.1109/rcis.2019.8876972
DO - 10.1109/rcis.2019.8876972
M3 - Conference contribution
AN - SCOPUS:85074543985
T3 - Proceedings - International Conference on Research Challenges in Information Science
BT - Proceedings RCIS 2019 - IEEE 13th International Conference on Research Challenges in Information Science: Towards a Design Science for Information Systems
A2 - Kolp, Manuel
A2 - Vanderdonckt, Jean
A2 - Snoeck, Monique
A2 - Wautelet, Yves
PB - IEEE Computer society
T2 - 13th IEEE International Conference on Research Challenges in Information Science, RCIS 2019
Y2 - 29 May 2019 through 31 May 2019
ER -