A conceptual modelling of the key components and relations of service systems

Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

Abstract

A conceptual model helps to know, understand, communicate and make simulations on the kind of objects that it represents. Although the main concepts of service science have been deeply discussed by many authors, their conceptual modelling is lacking. Therefore, in this paper, we progressively model the concept of service system, which is incontestably the fundamental element of service science. We define and depict the generic components of service systems as well as the relations between them. We also apply the recursion principle in order to model more complex service systems, i.e., service systems composed of other services systems. The key contribution of this work, i.e., the conceptual model of a generic service system, will help researchers and practitioners to argue on service systems as well as on their key components and relations.

Original languageEnglish
Title of host publicationExploring Services Science - 8th International Conference, IESS 2017, Proceedings
EditorsMonica Dragoicea, Maurizio Cavallari, Stefano Za
PublisherSpringer Verlag
Pages115-130
Number of pages16
Volume279
ISBN (Print)9783319569246
DOIs
Publication statusPublished - 2017
Event8th International Conference on Exploring Service Science, IESS 2017 - Rome, Italy
Duration: 24 May 201726 May 2017

Publication series

NameLecture Notes in Business Information Processing
Volume279
ISSN (Print)18651348

Conference

Conference8th International Conference on Exploring Service Science, IESS 2017
CountryItaly
CityRome
Period24/05/1726/05/17

Keywords

  • Conceptual model
  • Recursion principle
  • Service science
  • Service system
  • Service system modelling
  • Service-dominant logic

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