A conceptual modelling of the key components and relations of service systems

Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

Abstract

A conceptual model helps to know, understand, communicate and make simulations on the kind of objects that it represents. Although the main concepts of service science have been deeply discussed by many authors, their conceptual modelling is lacking. Therefore, in this paper, we progressively model the concept of service system, which is incontestably the fundamental element of service science. We define and depict the generic components of service systems as well as the relations between them. We also apply the recursion principle in order to model more complex service systems, i.e., service systems composed of other services systems. The key contribution of this work, i.e., the conceptual model of a generic service system, will help researchers and practitioners to argue on service systems as well as on their key components and relations.

LanguageEnglish
Title of host publicationExploring Services Science - 8th International Conference, IESS 2017, Proceedings
PublisherSpringer Verlag
Pages115-130
Number of pages16
Volume279
ISBN (Print)9783319569246
DOIs
StatePublished - 2017
Event8th International Conference on Exploring Service Science, IESS 2017 - Rome, Italy
Duration: 24 May 201726 May 2017

Publication series

NameLecture Notes in Business Information Processing
Volume279
ISSN (Print)18651348

Conference

Conference8th International Conference on Exploring Service Science, IESS 2017
CountryItaly
CityRome
Period24/05/1726/05/17

Fingerprint

Service system
Conceptual modeling
Conceptual Modeling
Service science
Conceptual model
Conceptual Model
Model
Concepts
Simulation
Recursion
Object

Keywords

  • Conceptual model
  • Recursion principle
  • Service science
  • Service system
  • Service system modelling
  • Service-dominant logic

Cite this

Verlaine, B. (2017). A conceptual modelling of the key components and relations of service systems. In Exploring Services Science - 8th International Conference, IESS 2017, Proceedings (Vol. 279, pp. 115-130). (Lecture Notes in Business Information Processing; Vol. 279). Springer Verlag. DOI: 10.1007/978-3-319-56925-3_10
Verlaine, Bertrand. / A conceptual modelling of the key components and relations of service systems. Exploring Services Science - 8th International Conference, IESS 2017, Proceedings. Vol. 279 Springer Verlag, 2017. pp. 115-130 (Lecture Notes in Business Information Processing).
@inproceedings{7790caa3284c46b1a8ade85ac6ead9e3,
title = "A conceptual modelling of the key components and relations of service systems",
abstract = "A conceptual model helps to know, understand, communicate and make simulations on the kind of objects that it represents. Although the main concepts of service science have been deeply discussed by many authors, their conceptual modelling is lacking. Therefore, in this paper, we progressively model the concept of service system, which is incontestably the fundamental element of service science. We define and depict the generic components of service systems as well as the relations between them. We also apply the recursion principle in order to model more complex service systems, i.e., service systems composed of other services systems. The key contribution of this work, i.e., the conceptual model of a generic service system, will help researchers and practitioners to argue on service systems as well as on their key components and relations.",
keywords = "Conceptual model, Recursion principle, Service science, Service system, Service system modelling, Service-dominant logic",
author = "Bertrand Verlaine",
year = "2017",
doi = "10.1007/978-3-319-56925-3_10",
language = "English",
isbn = "9783319569246",
volume = "279",
series = "Lecture Notes in Business Information Processing",
publisher = "Springer Verlag",
pages = "115--130",
booktitle = "Exploring Services Science - 8th International Conference, IESS 2017, Proceedings",

}

Verlaine, B 2017, A conceptual modelling of the key components and relations of service systems. in Exploring Services Science - 8th International Conference, IESS 2017, Proceedings. vol. 279, Lecture Notes in Business Information Processing, vol. 279, Springer Verlag, pp. 115-130, 8th International Conference on Exploring Service Science, IESS 2017, Rome, Italy, 24/05/17. DOI: 10.1007/978-3-319-56925-3_10

A conceptual modelling of the key components and relations of service systems. / Verlaine, Bertrand.

Exploring Services Science - 8th International Conference, IESS 2017, Proceedings. Vol. 279 Springer Verlag, 2017. p. 115-130 (Lecture Notes in Business Information Processing; Vol. 279).

Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

TY - GEN

T1 - A conceptual modelling of the key components and relations of service systems

AU - Verlaine,Bertrand

PY - 2017

Y1 - 2017

N2 - A conceptual model helps to know, understand, communicate and make simulations on the kind of objects that it represents. Although the main concepts of service science have been deeply discussed by many authors, their conceptual modelling is lacking. Therefore, in this paper, we progressively model the concept of service system, which is incontestably the fundamental element of service science. We define and depict the generic components of service systems as well as the relations between them. We also apply the recursion principle in order to model more complex service systems, i.e., service systems composed of other services systems. The key contribution of this work, i.e., the conceptual model of a generic service system, will help researchers and practitioners to argue on service systems as well as on their key components and relations.

AB - A conceptual model helps to know, understand, communicate and make simulations on the kind of objects that it represents. Although the main concepts of service science have been deeply discussed by many authors, their conceptual modelling is lacking. Therefore, in this paper, we progressively model the concept of service system, which is incontestably the fundamental element of service science. We define and depict the generic components of service systems as well as the relations between them. We also apply the recursion principle in order to model more complex service systems, i.e., service systems composed of other services systems. The key contribution of this work, i.e., the conceptual model of a generic service system, will help researchers and practitioners to argue on service systems as well as on their key components and relations.

KW - Conceptual model

KW - Recursion principle

KW - Service science

KW - Service system

KW - Service system modelling

KW - Service-dominant logic

UR - http://www.scopus.com/inward/record.url?scp=85017784860&partnerID=8YFLogxK

U2 - 10.1007/978-3-319-56925-3_10

DO - 10.1007/978-3-319-56925-3_10

M3 - Conference contribution

SN - 9783319569246

VL - 279

T3 - Lecture Notes in Business Information Processing

SP - 115

EP - 130

BT - Exploring Services Science - 8th International Conference, IESS 2017, Proceedings

PB - Springer Verlag

ER -

Verlaine B. A conceptual modelling of the key components and relations of service systems. In Exploring Services Science - 8th International Conference, IESS 2017, Proceedings. Vol. 279. Springer Verlag. 2017. p. 115-130. (Lecture Notes in Business Information Processing). Available from, DOI: 10.1007/978-3-319-56925-3_10