Project Details
Description
The main goal of this project is to support the creation of an online Consumer Complaints Resolution mechanism (CCRM) by developing a standard but extensible form and business process (CCForm) which has widespread industry and consumer support. The form and process must facilitate cross-language communication, to support cross-border e-Commerce, and be capable of easy implementation in software.
| Acronym | CCFORM |
|---|---|
| Status | Finished |
| Effective start/end date | 1/06/02 → 31/01/04 |
Keywords
- Privacy issues
- consumer protection
- Self-regulation
- ADR
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