• 34 Citations
  • 3 h-Index
20102017

Research output per year

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Personal profile

Areas of expertise

Diplomas

Areas of expertise

  • Service Engineering and Management (ITSM & SOA)
  • IT Projects Management
  • Requirements Engineering for Information Systems
  • Requirements Engineering for Service-Oriented Environments

Diplomas

  • Education degree: Certificat d’Aptitude Pédagogique Approprié à l’Enseignement Supérieur (CAPAES) - UNamur - 2013
  • Education degree: Agrégation de l’Enseignement Secondaire Supérieur (AESS) en sciences économiques et de gestion - UNamur - 2010 (magna cum laude; 1st in class)
  • Engineer in business administration (specialisation: information management) - UNamur - 2009 (magna cum laude; 1st in class)
  • Bachelor in business administration - UNamur - 2007 (cum laude)

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Research Output

  • 34 Citations
  • 3 h-Index
  • 7 Conference contribution
  • 3 Article
  • 1 Chapter (peer-reviewed)
  • 1 Working paper

A conceptual modelling of the key components and relations of service systems

Verlaine, B., 2017, Exploring Services Science - 8th International Conference, IESS 2017, Proceedings. Dragoicea, M., Cavallari, M. & Za, S. (eds.). Springer Verlag, Vol. 279. p. 115-130 16 p. (Lecture Notes in Business Information Processing; vol. 279).

Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

  • An Analysis of the Agile Theory and Methods in the Light of the Principles of the Value Co-Creation

    Verlaine, B., 2017, Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry. Rozenes, S. & Cohen, Y. (eds.). Hershey, PA, USA: IGI Global, p. 184-203 10

    Research output: Contribution in Book/Catalog/Report/Conference proceedingChapter (peer-reviewed)

  • Toward an Agile IT Service Management Framework

    Verlaine, B., 1 Dec 2017, In : Service Science. 9, 4, p. 263-274 12 p., 4.

    Research output: Contribution to journalArticle

  • How Can ITIL and Agile Project Management Coexist? An Adaptation of the ITIL v.3 Life Cycle in Order to Integrate SCRUM

    Verlaine, B., Jureta, I. & Faulkner, S., May 2016, Proceedings of the 7th International Conference on Exploring Service Science 2016 (IESS 1.6): IESS 1.6. Bucharest, Romania: Springer Verlag, Vol. 247. p. 327-342 16 p. (Lecture Notes in Business Information Processing; vol. 247).

    Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

    Open Access
    File
    298 Downloads (Pure)

    Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3

    Verlaine, B., Jureta, I. & Faulkner, S., 2015, Proceedings of the 6th International Conference on Exploring Service Science 2015: IESS 1.5. Springer Verlag, Vol. 201. p. 123-138 16 p. (Lecture Notes in Business Information Processing; vol. 201).

    Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

    Open Access
    File
  • 33 Downloads (Pure)

    Activities

    • 5 Participation in conference

    7th International Conference on Exploring Services Science, IESS 2016

    Bertrand Verlaine (Contributor)

    27 May 2016

    Activity: Participating in or organising an event typesParticipation in conference

    6th International Conference on Exploring Services Science, IESS 2015

    Bertrand Verlaine (Contributor)

    4 Feb 20156 Feb 2015

    Activity: Participating in or organising an event typesParticipation in conference

    Fifth IEEE International Conference on Research Challenges in Information Science (RCIS 2011)

    Bertrand Verlaine (Contributor)

    19 May 201121 May 2011

    Activity: Participating in or organising an event typesParticipation in conference

    Thesis

    A Service-oriented Approach to Business and Information Technology Alignment: Foundations, Models, and Tools

    Author: Verlaine, B., 8 Jun 2016

    Supervisor: Faulkner, S. (Supervisor), Jureta, I. (Jury), Habra, N. (Jury), Dubois, É. (Jury), Kolp, M. (Jury) & Castiaux, A. (President)

    Student thesis: Doc typesDoctor of Economics and Business Management

    Le paradigme orienté services: d'une approche générique à son application chez SAP

    Author: Verlaine, B., 2009

    Supervisor: Faulkner, S. (Supervisor) & Burnay, N. (External person) (Jury)

    Student thesis: Master typesMaster in Management