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Personal profile

Areas of expertise

Diplomas

Areas of expertise

  • Service Engineering and Management (ITSM & SOA)
  • IT Projects Management
  • Requirements Engineering for Information Systems
  • Requirements Engineering for Service-Oriented Environments

Diplomas

  • Education degree: Certificat d’Aptitude Pédagogique Approprié à l’Enseignement Supérieur (CAPAES) - UNamur - 2013
  • Education degree: Agrégation de l’Enseignement Secondaire Supérieur (AESS) en sciences économiques et de gestion - UNamur - 2010 (magna cum laude; 1st in class)
  • Engineer in business administration (specialisation: information management) - UNamur - 2009 (magna cum laude; 1st in class)
  • Bachelor in business administration - UNamur - 2007 (cum laude)

Fingerprint Dive into the research topics where Bertrand Verlaine is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

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Research Output

  • 33 Citations
  • 3 h-Index
  • 7 Conference contribution
  • 3 Article
  • 1 Chapter (peer-reviewed)
  • 1 Working paper

A conceptual modelling of the key components and relations of service systems

Verlaine, B., 2017, Exploring Services Science - 8th International Conference, IESS 2017, Proceedings. Dragoicea, M., Cavallari, M. & Za, S. (eds.). Springer Verlag, Vol. 279. p. 115-130 16 p. (Lecture Notes in Business Information Processing; vol. 279).

Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

  • An Analysis of the Agile Theory and Methods in the Light of the Principles of the Value Co-Creation

    Verlaine, B., 2017, Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry. Rozenes, S. & Cohen, Y. (eds.). Hershey, PA, USA: IGI Global, p. 184-203 10

    Research output: Contribution in Book/Catalog/Report/Conference proceedingChapter (peer-reviewed)

  • Toward an Agile IT Service Management Framework

    Verlaine, B., 1 Dec 2017, In : Service Science. 9, 4, p. 263-274 12 p., 4.

    Research output: Contribution to journalArticle

  • How Can ITIL and Agile Project Management Coexist? An Adaptation of the ITIL v.3 Life Cycle in Order to Integrate SCRUM

    Verlaine, B., Jureta, I. & Faulkner, S., May 2016, Proceedings of the 7th International Conference on Exploring Service Science 2016 (IESS 1.6): IESS 1.6. Bucharest, Romania: Springer Verlag, Vol. 247. p. 327-342 16 p. (Lecture Notes in Business Information Processing; vol. 247).

    Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

    Open Access
    File

    Towards the Alignment of a Detailed Service-oriented Design and Development Methodology with ITIL v.3

    Verlaine, B., Jureta, I. & Faulkner, S., 2015, Proceedings of the 6th International Conference on Exploring Service Science 2015: IESS 1.5. Springer Verlag, Vol. 201. p. 123-138 16 p. (Lecture Notes in Business Information Processing; vol. 201).

    Research output: Contribution in Book/Catalog/Report/Conference proceedingConference contribution

    Open Access
    File
  • 29 Downloads (Pure)

    Activities

    • 5 Participation in conference

    7th International Conference on Exploring Services Science, IESS 2016

    Bertrand Verlaine (Contributor)
    27 May 2016

    Activity: Participating in or organising an event typesParticipation in conference

    6th International Conference on Exploring Services Science, IESS 2015

    Bertrand Verlaine (Contributor)
    4 Feb 20156 Feb 2015

    Activity: Participating in or organising an event typesParticipation in conference

    Fifth IEEE International Conference on Research Challenges in Information Science (RCIS 2011)

    Bertrand Verlaine (Contributor)
    19 May 201121 May 2011

    Activity: Participating in or organising an event typesParticipation in conference

    Thesis

    Amélioration de la Performance du Processus de Signature des Contrats dans une Multinationale : Analyse et Élaboration d'une Solution

    Author: Yem Back, P., 1 Sep 2017

    Supervisor: Englebert, V. (President), Habra, N. (Supervisor) & Verlaine, B. (Supervisor)

    Student thesis: Master typesSpecialized Master in Computer Science and Innovation

    File

    Analyse de la problématique de rapprochement des compétences requises dans le cadre d’une mission de consultance avec les compétences acquises par des profils candidats

    Author: Pirmez, Q., Aug 2018

    Supervisor: Verlaine, B. (Supervisor)

    Student thesis: Master typesSpecialized Master in Computer Science and Innovation

    File

    Analyse d’une nouvelle comptabilité métier: cas pratique de la gestion des espèces au guichet d’entreprises de l’UCM

    Author: Gilliard, A., Sep 2018

    Supervisor: Verlaine, B. (Supervisor)

    Student thesis: Master typesSpecialized Master in Computer Science and Innovation

    Analyses et élaboration d’un cahier des charges en vue d’un changement de logiciels RH à l’aéroport de Charleroi

    Author: Trufley, A., Sep 2018

    Supervisor: Verlaine, B. (Supervisor)

    Student thesis: Master typesSpecialized Master in Computer Science and Innovation

    File

    Approche Open Data au Bureau Economique de la Province de Namur

    Author: Guilmin, C., 1 Sep 2017

    Supervisor: Englebert, V. (President), Habra, N. (Supervisor) & Verlaine, B. (Supervisor)

    Student thesis: Master typesSpecialized Master in Computer Science and Innovation

    File